An implementation blueprint for SIX SIGMA!
"The Six Sigma Way demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma."
John Biedry, VP Quality & Compliance, Sears Home Services.
Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization.
The authorswho have worked with some of the most visible Six Sigma companies including GEprovide step-by-step guidance and practical implementation guidelines. Whether your goal is to fix a process problem or implement Six Sigma company-wide, The Six Sigma Way will help you develop an approach customized for your company's needs and the challenges of the twenty-first century business environment. The Six Sigma Way:
Addresses the challenges and politics of launching, leading, and training people for Six Sigma.
Focuses on implementing the major steps and quality improvement tools in the Six Sigma system.
Features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations.
Peter S. Pande is Founder and President of Pivotal Resources, an international consulting firm providing Six Sigma implementation, training, and management development services in industries from financial services to high technology. Robert P. Neuman, Ph.D., is a senior Consultant with Pivotal Resources. He is a noted speaker in business improvement methods and Six Sigma. Roland R. Cavanagh, P.E., is a professional engineer and Pivotal Resources Consultant with Pivotal Resources. His areas of expertise include process measurement and applied statistics, business reorganization, and Six Sigma methods.
Keywords: PILOTING STRATEGY, DETAILED PROCESS MAP, DEFECTIVE DELIVERIES, DEFINING CUSTOMER REQUIREMENTS, DEFECT OPPORTUNITIES, PROCESS MANAGEMENT APPROACH, DEFECT OPPORTUNITY, POTENTIAL PROBLEM ANALYSIS, DELIVERY DEFECTS, ONGOING MEASURES, BAD DELIVERIES, DEFECT MEASURES, PROCESS IMPROVEMENT PROJECTS, PROJECT RATIONALE, REDESIGN TEAM, PROCESS OWNER, SIX SIGMA, VOICE OF THE CUSTOMER, BLACK BELTS, PROJECT CHARTER, PROBLEM STATEMENT, GOAL STATEMENT, COMPANY ISLAND, STEP ONE, STEP TWO, POLICY ADMINISTRATION, JACK WELCH, QUALITY FUNCTION DEPLOYMENT, NULL HYPOTHESIS, BALANCED SCORECARD, MANUFACTURING EXAMPLES, RUTE BIERE, SAFETY ZONE, STEP FIVE, STEP FOUR, STEP THREE, ART GLASS, BOB TULL, PARETO CHART, STRATEGIC IMPROVEMENT, BRENDA LECHOSA, MOTOROLA, GE, TOTAL QUALITY MANAGEMENT