Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work EnvironmentLawrence Polsky, Antoine GerschelJune 7, 2011
Perfect Phrases for Sales Referrals: Hundreds of Ready-to-Use Phrases for Getting New Clients, Building Relationships, and Increasing Your SalesJeb Brooks, Marty ScirrattMarch 26, 2013