Conquering Complexity in Your Business: How Wal-Mart, Toyota, and Other Top Companies Are Breaking Through the Ceiling on Profits and GrowthMichael George, Stephen A. WilsonJune 21, 2004
Saving Capitalism From Short-Termism: How to Build Long-Term Value and Take Back Our Financial FutureAlfred Rappaport, John C. BogleJuly 21, 2011
The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the CompetitionSteven SpearApril 12, 2010
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's BusinessSriram Dasu, Richard ChaseJune 26, 2013