The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the CompetitionSteven SpearApril 12, 2010
Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business ResultsDodd Starbird, Roland CavanaghSeptember 21, 2010
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's BusinessSriram Dasu, Richard ChaseJune 26, 2013