Everything I Know About Business I Learned at McDonald's: The 7 Leadership Principles that Drive Break Out SuccessPaul Facella, Adina GennOctober 7, 2008
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph MichelliJune 13, 2008
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your PeopleJoseph MichelliAugust 13, 2013
Repeat the Remarkable: How Strong Leaders Overcome Business Challenges to Take Their Performance to the Next LevelPerry HolleyAugust 27, 2013