CITATION

Patterson, Kerry; Grenny, Joseph; McMillan, Ron; and Switzler, Al. Crucial Confrontations. US: McGraw-Hill, 2004.

Crucial Confrontations

Published:  August 2004

eISBN: 9780071457231 0071457232 | ISBN: 9780071446525

Book description:
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.

Includes scripts modelling the best way to deal with confrontations.

"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."--from the foreword by TOM PETERS

"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People

"...unleash the true potential of a relationship or organization and move it to the next level...."-- KEN BLANCHARD, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know--and Do

"The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada

"Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O'BRIEN, cohost of CNN's Morning Edition

"This book is the real deal....Read it, underline it, learn from it. It's a gem."-- MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)

NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME!

Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.

New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to:

  • Permanently resolve failed promises and missed deadlines

  • Transform broken rules and bad behaviors into productive accountability

  • Strengthen relationships while solving problems

Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations.

Joseph Grenny has 20 years of experience coaching thousands of corporate and government leaders around the world in the art of communication.

Ron McMillan cofounded and was the vice president of research and development of Covey Leadership Center.

Al Switzler is currently on the faculty at the Executive Development Center at the University of Michigan.

Together these authors have founded VitalSmarts and have trained more than 500,000 people world wide. They live in the greater Salt Lake City area.

Keywords: 0073534196 0073406686, INFLUENCE, LEADERSHIP, MANAGEMENT, CHANGE, BUSINESS, LEADERSHIP DEVELOPMENT, SELF-HELP, COMMUNICATION SKILLS, BOOK, CHANGE MANAGEMENT, CHANGE METHODOLOGY, CHANGE THE WORLD, COMMUNICATION, DEREMIAH BOOK CLUB, DONALD TRUMP, ERVING GOFFMAN, IMPACT, INFLUENCING, JOE GUSE, LEARNING, MENTE, NEGOTIATING, NONFICTION, PERSONAL AND SOCIETAL TRANSFORMATION, PERSONAL D, RECOMMENDED, SALES PITCH, SELF-DEVELOPMEN T, SIX SOURCE OF INFLUENCE, SKILLSET, SOCIAL INTERACTION THEORY, SOCIAL ISSUES, SOCIAL JUSTICE, SOCIOLOGY, TEACHING, WEIGHT LOSS, CRUCIAL CONVERSATIONS, CRUCIAL CONFRONTATIONS, PERFECT PHRASES, CRUCIAL CONVERSATIONS, DIALOGUE SKILLS, RETRACE YOUR PATH, CLEVER STORIES, HEALTHY DIALOGUE, TOUGH CONVERSATIONS, SHARED POOL, SHARE YOUR STORY, WORST BEHAVIOR, COMMUNICATION, CONFLICT MANAGEMENT, LEADERSHIP, LEADERSHIP DEVELOPMENT, AMAZON UPGRADE, AMAZONUPGRADE, BUSINESS WISH LIST, COACHING 2, COMMUNICATION TECHNIQUES IMPROVEMENT, INDIVIDUAL PSYCHOLOGY, NEGOTIATION, ORG DEVELOPMENT, PERFORMANCE MANAGEMENT, RELATIONSHIPS, SELF-HELP, TEAMS, TEAMWORK, CRUCIUAL CONVERSATIONS, INFLUENCER, STEPHEN COVEY, STEPHEN R. COVEY, STEPHEN M.R. COVEY, THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE, TOM PETERS, KEN BLANCHARD, THE ONE MINUTE MANAGER, VITAL SMARTS, MARK VICTOR HANSON, CHICKEN SOUP FOR THE SOUL, DIFFICULT CONVERSATIONS, DOUGLAS STONE, PATRICK LENCIONI, THE FIVE DYSFUNCTIONS OF A TEAM, FIERCE CONVERSATIONS, SUSAN SCOTT, COWARD'S GUIDE TO CONFLICT, TIM URSINY, THE SPEED OF TRUST, WHAT GOT YOU HERE WON'T GET YOU THERE, MARSHALL GOLDSMITH, THE EXCEPTIONAL PRESENTER, TIMOTHY J. KOEGEL, GO PUT YOUR STRENGTHS TO WORK, MARCUS BUCKINGHAM, MUHAMMAD YUNUS, DEBORAH NORVILLE, THE THREE SIGNS OF A MISERABLE JOB, PATRICK LENCIONI, JUDGMENT, NOEL TICHY, WARREN BENNIS