CITATION

Richardson, Linda. Stop Telling, Start Selling: How to Use Customer-Focused Dialogue to Close Sales. US: McGraw-Hill Education, 1998.

Stop Telling, Start Selling: How to Use Customer-Focused Dialogue to Close Sales

Published:  1998

ISBN: 9780071368889 0070525587

Linda Richardson is president of The Richardson Company, a sales training and management consulting firm whose over 100 clients include Johnson & Johnson, Morgan Stanley, Unisys, Hoffman-LaRoche, Tiffany & Co., Lucent Technologies, Citicorp, Sony, Andersen Consulting, Southwestern Bell, and Price Waterhouse. An adjunct professor at the prestigious Wharton Business School, she is the author of five previous books, including Winning Group Sales Presentations, Selling by Phone, and Sales Coaching— Making the Great Leap from Sales Manager to Sales Coach published by McGraw-Hill. For additional information on The Richardson Company, please call 215-735-9255 or E-mail at www.richardsonco.com.