THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations.
Perfect Phrases™ for Healthcare Professionals has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you:
Respond to patients’ concerns empathetically and professionally
Resolve confl icts with colleagues and staff members
Break bad news with clarity and sensitivity
Deal with suspected child abuse or other illegal activity
Disclose medical errors with honesty and tact