7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience McKain , Scott July 14, 2014
The Caterpillar Way: Lessons in Leadership, Growth, and Shareholder ValueCraig Bouchard, James KochSeptember 24, 2013
Choosing Change: How Leaders and Organizations Drive Results One Person at a TimeWalter McFarland, Susan GoldsworthyOctober 28, 2013
The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Health Care OrganizationsToby CosgroveDecember 17, 2013
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David MaxfieldMay 24, 2013
Culture Connection: How Developing a Winning Culture Will Give Your Organization a Competitive AdvantageMarty ParkerOctober 11, 2011
The Customer Culture Imperative: A Leader's Guide to Driving Superior PerformanceLinden Brown, Christopher BrownDecember 17, 2013
Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution Hamme , David October 2, 2014
Everything Connects: How to Transform and Lead in the Age of Creativity, Innovation, and SustainabilityFaisal Hoque, Drake BaerFebruary 19, 2014
The Executive's Guide to Consultants: How to Find, Hire and Get Great Results from Outside ExpertsDavid FieldsOctober 23, 2012
Factory Physics for Managers: How Leaders Improve Performance in a Post-Lean Six Sigma WorldEdward S. Pound, Jeffrey H. Bell, Mark L. SpearmanApril 1, 2014
Growth in the Age of Complexity: Steering Your Company to Innovation, Productivity, and Profits in the New Era of Competition Perumal, Andrei , Wilson, Stephen A. December 1, 2017
The Handbook of Program Management: How to Facilitate Project Success with Optimal Program Management, Second Edition Brown , James T July 14, 2014
How to Succeed with Continuous Improvement: A Primer for Becoming the Best in the World Ahlstrom, Joakim November 13, 2014
Innovation the NASA Way: Harnessing the Power of Your Organization for Breakthrough SuccessRod PyleApril 15, 2014
Leading the High Energy Culture: What the Best CEOs Do to Create an Atmosphere Where Employees FlourishDavid CasulloFebruary 6, 2012
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