The Brand Promise: How Ketel One, Costco, Make-A-Wish, Tourism Vancouver, and Other Leading Brands Make and Keep the Promise That Guarantees SuccessDuane KnappMarch 21, 2008
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
Contagious Selling: How to Turn a Connection into a Relationship that Lasts a LifetimeDavid RichSeptember 19, 2012
The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue Baxter, Robbie Kellman March 20, 2015
Love is Just Damn Good Business: Do What You Love in the Service of People Who Love What You Do Farber, Steve September 6, 2019