The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph MichelliJune 13, 2008
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemJoseph MichelliMay 3, 2011
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
Nine Minutes on Monday: The Quick and Easy Way to Go From Manager to LeaderJames RobbinsSeptember 5, 2012
What Millennials Want from Work: How to Maximize Engagement in Today's Workforce Deal, Jennifer J. Levenson, Alec January 1, 2016
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