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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
Global Supply Chain Management: Leveraging Processes, Measurements, and Tools for Strategic Corporate AdvantageTomas Hult, David Closs, David FrayerOctober 17, 2013
Ditch the Act: Reveal the Surprising Power of the Real You for Greater Success Kim, Leonard , Foland, Ryan October 25, 2019