The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph MichelliJune 13, 2008
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemJoseph MichelliMay 3, 2011
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
Love is Just Damn Good Business: Do What You Love in the Service of People Who Love What You Do Farber, Steve September 6, 2019
The Power of Mandate: How Visionary Leaders Keep Their Organization Focused on What Matters Most Stawski, Scott June 28, 2019
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