The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph MichelliJune 13, 2008
Managers, Can You Hear Me Now?: Hard-Hitting Lessons on How to Get Real ResultsDenny Strigl, Frank SwiatekMarch 9, 2011
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemJoseph MichelliMay 3, 2011
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
Love is Just Damn Good Business: Do What You Love in the Service of People Who Love What You Do Farber, Steve September 6, 2019
Influence in Action: How to Build Your Conversational Capacity, Do Meaningful Work, and Make a Powerful Difference Weber, Craig August 23, 2019
Success Is in Your Sphere: Leverage the Power of Relationships to Achieve Your Business Goals Band, Zvi April 5, 2019
The Power of Mandate: How Visionary Leaders Keep Their Organization Focused on What Matters Most Stawski, Scott June 28, 2019
Connect First: 52 Simple Ways to Ignite Success, Meaning, and Joy at Work Katzman, Melanie October 22, 2019
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