Clients, Clients, and More Clients: Create an Endless Stream of New Business with the Power of PsychologyLarina KaseSeptember 20, 2011
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's BusinessSriram Dasu, Richard ChaseJune 26, 2013
The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers Peterson, Erik , Riesterer, Tim February 11, 2020
Branding Between the Ears: Using Cognitive Science to Build Lasting Customer Connections Dayal, Sandeep November 30, 2021