How to Hire and Develop Your Next Top Performer, 2nd edition: The Qualities That Make Salespeople GreatHerb Greenberg, Patrick SweeneyAugust 14, 2012
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011