The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
How to Hire and Develop Your Next Top Performer, 2nd edition: The Qualities That Make Salespeople GreatHerb Greenberg, Patrick SweeneyAugust 14, 2012
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