Conquering Complexity in Your Business: How Wal-Mart, Toyota, and Other Top Companies Are Breaking Through the Ceiling on Profits and GrowthMichael George, Stephen A. WilsonJune 21, 2004
The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their PerformancePeter Pande, Robert Neuman, Roland CavanaghApril 27, 2000