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CITATION

Peters, Ralph. Maintenance Benchmarking and Best Practices. US: McGraw-Hill Professional, 2006.

Maintenance Benchmarking and Best Practices

Authors: Ralph Peters

Published:  May 2006

eISBN: 9780071491655 0071491651 | ISBN: 9780071463393
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  • Contents
  • Preface
  • Acknowledgments
  • Introduction
  • Part 1 Maximizing Maintenance Best Practices with a Profit-Centered Approach
  • Chapter 1. A Profit- and Customer-Centered Maintenance Strategy
  • Maintenance
  • Where Is Your Chief Maintenance Officer?
  • A Fundamental Lesson Learned
  • Have You Ever Had Future Shock?
  • Effective In-House Maintenance Plus High-Quality Maintenance Contractors
  • Core Requirement versus Core Competencies for Maintenance
  • Neglect of Past Can Be Overcome, Start Your New Millennium Now
  • Chapter 2. Key Requirements for Profit- and Customer-Centered Maintenance
  • Chapter 3. Four Real Maintenance Challenges We All Face
  • Four Real Maintenance Challenges
  • Challenge One
  • Challenge Two
  • Challenge Three Is Good News/Bad News
  • Challenge Four
  • Another True Lesson Learned
  • Part 2 Determining Where You Are as a Profit- and Customer-Centered Maintenance Operation: The Scoreboard for Maintenance Excellence
  • Chapter 4. The Scoreboard for Maintenance Excellence
  • Introduction
  • Understanding the Types of Benchmarking
  • Our Publications Are Free Except?
  • How Do You Get “There” If You Do Not Know Where “There” Is When You Start?
  • Begin with a Very, Very Important First Step
  • The Scoreboard for Maintenance Excellence
  • Your Global Benchmark
  • Implementing a Quality Management System (QMS): Consider Maintenance’s Role in Quality Registration
  • Critical Asset Facilitation and Overall Equipment Effectiveness (OEE)
  • How to Improve Your Maintenance Storeroom
  • Going beyond RCM and TPM
  • The Scoreboard for Excellence
  • Chapter 5. Guidelines for Conducting a Scoreboard for Maintenance Excellence Assessment
  • Obtain Leadership Buy-in
  • Invest in External Resources
  • Chapter 6. Strategy for Developing a Corporate-Wide Scoreboard
  • Recommended Path Forward Strategy
  • Typical Project Plan of Action
  • Chapter 7. Case Study: The Scoreboard Self-Assessment: Just Do It!
  • You Can “Just Do It”
  • How This Training for Maintenance Excellence Event was Conceived
  • Why Training for Maintenance Excellence?
  • Part 3 Developing Your CMMS as a True Maintenance Business Management System
  • Chapter 8. Maximizing the Value of CMMS for Profit-Centered Maintenance
  • CMMS Justification Is Much More Than Economic Factors
  • Chapter 9. CMMS Functional Requirements That Support the Business of Maintenance
  • Functionality—The Important CMMS Features
  • Making the Right CMMS Choice
  • Chapter 10. Case Study: Quantitative and Qualitative Factors for CMMS Selection
  • The CMMS Selection Process
  • Chapter 11. Maximizing Your IT Investment with the CMMS Benchmarking System
  • Conducting the CMMS Benchmark Evaluation
  • Understand the Power of CMMS/EAM to Support Potential Savings
  • Use CMMS to Develop Your Maintenance Operation as a Profit Center
  • Chapter 12. Case Study: Effective CMMS Plus Best Practices: A Powerful Combination for Profit at Argentina’s Largest Steel Maker
  • Part I: Client Overview
  • Part II: Details of the Justification Process for a New CMMS and Best Practice Implementation
  • Part III: The Cost Evaluation Process for SAP R/3 and MAXIMO
  • Part 4 The Profit- and Customer-Centered Maintenance Operation
  • Chapter 13. Improving Craft Productivity: An Essential Strategy for Profit and Customer Service
  • Some Definitions of Productivity
  • Significant Gained Value Available from Increased Wrench Time
  • Chapter 14. Introducing OCE as a New Buzzword: The Overall Craft Effectiveness (OCE) Factor
  • Overall Equipment Effectiveness (OEE)
  • Craft Utilization
  • Craft Performance
  • Craft Service Quality
  • What OCE Can You Expect?
  • Summary of Our Previous Examples
  • Chapter 15. The ACE Team Benchmarking Process: A New Benchmarking Tool
  • The ACE System Supports Continuous Reliability Improvement
  • The ACE System: A Team-Based Approach
  • Gaining Acceptance for Maintenance Performance Standards
  • The Basic Approach: A Simple 10-Step Procedure That Works
  • Important note
  • The 10-Step Procedure for Using the ACE System
  • Chapter 16. Profit- and Customer-Centered Best Practices
  • Continuous Reliability Improvement (CRI)
  • Critical Asset Facilitation
  • Preventive Maintenance (PM)
  • Predictive Maintenance (PdM)
  • Maintenance Storeroom Operations
  • MRO Materials Management and Purchasing
  • The Storeroom: The Foundation for Effective Maintenance
  • Planning and Scheduling
  • Reliability-Centered Maintenance (RCM)
  • Operator-based Maintenance (OBM)
  • Chapter 17. Maintenance Quality and Customer Service
  • It Takes More Than Software to Reach Best Practice
  • Chapter 18. Case Study—Critical Asset Facilitation: A Lesson Learned at Boeing Commercial Airplane Group
  • A Strong Internal Technical Team Is Required
  • Ten Important Lessons Learned
  • Asset Facilitation Supports QS9002 Compliance and Technical Imaging
  • Summary
  • Chapter 19. PRIDE in Ownership with Operator-Based Maintenance
  • Profit-Centered Fuel Management
  • Chapter 20. Case Study: Developing an Effective Preventive Maintenance Strategy
  • Introduction
  • What Are the Choices for a Maintenance Strategy?
  • The Recommended Approach
  • Summary: 22 Key Points to Ensure a Successful PM Program
  • Chapter 21. Today’s Predictive Maintenance Technology: Key to Continuous Reliability Improvement
  • Difference between PM and PdM
  • Principal Advantages of PdM
  • Determining When to Use PdM
  • Putting Predictive Technology Tools to Work for You
  • Implementing a PdM Program
  • The Basic Steps for Implementing a Vibration Analysis Program
  • Conclusion
  • Chapter 22. Auto Identification Strategies to Support Maintenance Storeroom Excellence
  • Assume RFID Technology Is Cost Effective
  • What Is RFID?
  • Glossary of Bar Code and RFID Terms
  • Interrogation and Reader Definitions and Functional Capabilities
  • Implementation Strategies
  • Strategic Planning
  • Detailing the System
  • The Big Sell Not the Big Chill
  • Chapter 23. Case Study: Planning for Maintenance Excellence in Action at Lucent Technologies
  • Taking the Next Important Steps
  • Maintenance Planners: A Critical Technical Resource
  • Metrics to Measure Results and Total Operations Success
  • Determining Your Overall Baseline
  • Conclusion: Maintenance Operations can Plan for Maintenance Excellence
  • Part 5 Validating Best Practice Results with the Maintenance Excellence Index
  • Chapter 24. Determine and Quantify Benefits and Gained Value
  • General Benefits
  • Sources of Benefits and Gained Value from Investments in Maintenance
  • Other Important Areas Providing Benefits
  • Paperwork/Clerical Savings
  • Summary
  • Chapter 25. Developing Your Maintenance Excellence Index to Validate Results
  • Developing Key Performance Indicators
  • Develop Method to Measure and Validate Results
  • Your MEI Validates Your Results
  • Chapter 26. Nontraditional Return on Investment for Improving Your Maintenance Return on Investment
  • Traditional ROI
  • Leadership and the Return on Inspirational Leadership (ROIL)
  • Beyond the Bottom Line
  • Conclusion
  • Part 6 The Journey toward Maintenance Excellence
  • Chapter 27. Developing and Implementing a Profit-Centered Action Plan
  • The Real Work Is Implementation
  • What Is Business Process Blueprinting?
  • How to Do Business Process Blueprinting?
  • Ongoing Support
  • Chapter 28. Achieving PRIDE in Maintenance
  • PRIDE in Excellence
  • PRIDE in Maintenance
  • Systems Performance Team Chartered
  • Summary
  • Chapter 29. The Journey toward Maintenance Excellence: Where Will You Go Now?
  • Nothing Happens Until Someone Sells Something
  • Appendix A. The Scoreboard for Maintenance Excellence
  • Appendix B. The CMMS Benchmarking System
  • Appendix C. CMMS Functionality Rating Checklist
  • Appendix D. Case Study: What Do Your Crafts Think about CMMS?
  • Appendix E. Maintenance Excellence Glossary
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • Appendix F. Maintenance Excellence Strategy Team Charter Example
  • Appendix G. ACE Team Benchmarking Team Charter Example
  • Appendix H. ACE Team Forms
  • Appendix I. OEE and Maintenance 5S Forms
  • Appendix J. Customer Service Pocket Pal Example
  • Appendix K. A 1999 Vision of Maintenance at the Millennium: Revisited in 2006
  • Appendix L. Comparison of Scoreboards
  • Index