Book description:In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.
Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.
The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.
Treat your customers like partners
Create a people-centered culture in a numbers-focused world
Communicate your organization's vision
Focus on strengths, not weaknesses
Tie performance to the success of your mission
Reduce your employee turnover
Build communities connected by an emotional bond
Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place
When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.
When You Empower People You Get Powerful Results
“[This book] inspires your spirit...The United Supermarkets model, taught in a most excellent and successful way.”-Stephen R. Covey
“Built to Serve calls for a profound shift in the philosophy and practice of business. We can all learn a great deal from Dan's leadership and United's legacy.”-from the Afterword by Ken Blanchard, coauthor of The One Minute Manager and Leading at a Higher Level
“Success in business requires a dedication to certain basic principles, not the least of which is realizing a company's best asset is its people. Dan Sanders has done a remarkable job of illustrating how this philosophy, when applied consistently, can improve the health of any business.”-Kenneth Cooper, M.D., Cooper Aerobics Center
“Leaders will profit from the groundbreaking principles advocated in this book.”-Claude Dollins, Chairman, The Center for Corporate Culture
