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CITATION

Arthur, Jay. Lean Six Sigma Demystified. McGraw-Hill Professional, 2006.

Lean Six Sigma Demystified

Authors: Jay Arthur

Published:  December 2006

eISBN: 9780071602655 0071602658 | ISBN: 9780071486507
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  • Contents
  • Preface
  • Chapter 1 What Is Lean Six Sigma?
  • Primitive Tools and Archaic Methods
  • Top 10 Ways You Know You Need Lean Six Sigma
  • Find Your Fix-it Factory
  • Double Your Profits
  • The End of Common Sense
  • It's Not Your Fault!
  • Innovation, Customer Intimacy, and Operational Effectiveness
  • Manufacturing versus Service
  • The Death of Manufacturing
  • Small versus Large Businesses
  • Bypassing the BS
  • Why Lean Six Sigma?
  • Plug the Leaks in Your Cash Flow
  • Every Business Has Two Improvement Focuses
  • The Universal Improvement Method
  • Improve
  • Lean Six Sigma DeMYSTiFiED
  • Quiz
  • Chapter 2 Lean DeMYSTiFieD
  • You Already Understand Lean
  • The Power Laws of Speed
  • Economies of Speed
  • The Toyota Production System
  • The Lean Process
  • Core Ideas of Lean
  • The Lean Mindset
  • Lean versus Mass Production
  • The Seven Speed Bumps of Lean
  • The Five S's
  • Value Stream
  • Double Your Speed!
  • Pull versus Push
  • Redesign for One-Piece Flow
  • Production Floor Problem Solving
  • Get the Right Size Machines
  • Mistake Proofing with Color
  • Piloting Lean
  • Six Sigma and Lean
  • Lean Decision Making
  • Lean Hospitals
  • Lean Software
  • Lean Call Centers
  • The Religion of Reuse
  • Conclusions
  • Do More With Less
  • Lean for Doctor's Office
  • The Biggest Barrier to Lean Six Sigma
  • Quiz
  • Exercises
  • Chapter 3 Excel Power Tools for Lean Six Sigma
  • Setting Up Your Data in Excel
  • QI Macros Introduction
  • Fill in the Blanks Templates
  • Put Your Whole QI Story in One Workbook
  • Convert Tables of Data from One Size to Another
  • Using the ANOVA and Other Analysis Tools
  • Power Tools for Lean Six Sigma
  • Analyzing Customer Service Data Hidden in Trouble Reporting Systems
  • Analyzing Text with Excel
  • Troubleshooting Problems
  • Technical Support
  • Chartjunk
  • Quiz
  • Exercises
  • Chapter 4 Reducing Defects with Six Sigma
  • Six Sigma's Problem Solving Process
  • Getting to Lean Six Sigma
  • Problem Solving
  • A Lean Six Sigma Case Study—Reducing Computer Downtime
  • The 4-50 Rule
  • Six Sigma Tar Pits
  • Lean Six Sigma Mindset
  • Mistakes, Defects, and Errors
  • Measurement Simplicity
  • Invisible Low Hanging Fruit
  • Core Score
  • Customer Supplier Relationships
  • The High Cost of Bad Data
  • Measuring Innovation
  • Accidents Don't Just Happen
  • Using the QI Macros to Analyze Your Data
  • Quiz
  • Exercises
  • Chapter 5 Transactional Six Sigma
  • Transactional Six Sigma
  • Software Bugs and Six Sigma
  • The Dirty 30 Process for Six Sigma Software
  • Service Order Case Study
  • Common Problems
  • Dirty Thirty Process Review
  • Insights
  • Conclusion
  • Quiz
  • Exercises
  • Chapter 6 Reducing Variation with Six Sigma
  • What Is Variation?
  • Causes of Variation
  • Distributions
  • Histograms and Capability
  • Conclusion
  • Quiz
  • Exercises
  • Chapter 7 Sustaining Improvement
  • Process Flowchart
  • Control Charts for Sustaining the Improvement
  • Stability and Capability
  • The Hole in Krispy Kreme
  • Choosing a Control Chart
  • Stability Analysis
  • Understanding Standard Deviation and Control Charts
  • Quiz
  • Exercises
  • Chapter 8 Laser-Focused Process Innovation
  • Focusing the Improvement Effort
  • Voice of the Customer
  • Speak Your Customer's Language
  • Critical to Quality Indicators
  • Balanced Scorecard
  • Quiz
  • Exercises
  • Chapter 9 Making Lean Six Sigma Successful
  • Making Lean Six Sigma Successful
  • Formal Network versus Informal Network
  • Don't Confuse the Means with the Ends
  • Linear versus Circular Causes
  • Bell-Shaped Mindset
  • Take the Low Road
  • There Has to Be a Better Way
  • Set BHAGs
  • Use SWAT Teams
  • Right Size Your Lean Six Sigma Team
  • Are You a Lean Six Sigma Salmon?
  • Spring Forward—Fall Back
  • Make It Sticky!
  • Risk Free Way to Implement Lean Six Sigma
  • Defending Your Data
  • Can Lean Six Sigma Kill Your Company?
  • Conflicting Goals
  • Honor Your Progress
  • The Hard Work Is Soft
  • Six Sigma Roles
  • Success with Lean Six Sigma
  • Quiz
  • Chapter 10 Measurement System Analysis
  • Measurement Systems Analysis
  • Conducting a Gage R&R Study
  • What to Look For
  • Mistakes People Make
  • Challenges You Will Face
  • Bias and Linearity
  • Linearity Study
  • Destructive Testing
  • Conducting a Gage R&R Study
  • Attribute Gage R&R
  • Conclusion
  • Quiz
  • Exercises
  • Chapter 11 Design for Lean Six Sigma
  • Design Six Sigma Quality into Your Business
  • Quality Function Deployment
  • Failure Modes and Effects Analysis
  • Design of Experiments
  • TRIZ
  • Quiz
  • Exercises
  • Chapter 12 Statistical Tools for Lean Six Sigma
  • Hypothesis Testing
  • Determining Sample Sizes
  • Regression Analysis
  • Conclusion
  • Quiz
  • Exercises
  • Final Exam
  • Answers to Quiz and Exam Questions
  • Bibliography
  • Glossary
  • Index