Perfect Phrases ESL Everyday Business | Perfect Phrases

Perfect Phrases ESL Everyday Business

Authors: Natalie Gast

Published: February 2010

eISBN: 9780071608398 0071608397 | ISBN: 9780071608381

Contents

Preface: Who Can Benefit from Using This Book?

Acknowledgments

Part 1 The Global Workforce

Chapter 1 Find a Mentor

Phrases for Finding a Mentor or Obtaining General Help

Phrases for Asking for Specific Help

Chapter 2 Observe, Observe, and Then Observe Some More

Phrases to Use When Observing

Chapter 3 Ask and Answer Questions and Listen to Others

Phrases to Check Time Availability

Phrases to Check Understanding

Phrases to Clarify Answers

Chapter 4 Avoid Saying “In My Country, We . . .”

Phrases Not to Say Unless Asked

Phrases to Say Instead

Part 1 Notes Section

Part 2 Small Talk

Chapter 5 Interacting in a Small Group

Phrases About the Weather

Phrases About Sports

General Phrases

Ending a Casual Conversation

Phrases to Say Before Pausing

Chapter 6 Giving and Accepting Compliments

Phrases Used to Compliment

Phrases Used to Accept Compliments

Chapter 7 Giving, Accepting, and Refusing Invitations

Phrases Used to Give Invitations

Phrases Used to Accept Invitations

Phrases Used to Refuse Invitations

Phrases Used to Clarify Invitations

Phrases Used to Buy Time Before Responding to Invitations

Part 2 Notes Section

Part 3 Using the Telephone

Chapter 8 Speak Up and Speak Out

Telephone Listening Practice

Initiating a Phone Call

Phrases to Move Along a Phone Call

Phrases to Get Clarification

Phrases to Close a Phone Call

Phrases to Respond to Telemarketing Phone Calls

Chapter 9 Your Voice Mail

Phrases for Recording a Message

Chapter 10 Leaving Messages

Phrases for Leaving Messages

Phrases to Use When Taking Messages for Others

Chapter 11 Speaking with Someone Who Is Difficult to Understand

Phrases to Ask for Clarification

Chapter 12 Speaking with Someone Who Has Difficulty Understanding You

Phrases to Use When Someone Has Trouble Understanding You

Part 3 Notes Section

Part 4 Presenting Yourself

Chapter 13 Before You Present

Phrases to Get Information About an Assignment—Content

Phrases to Get Information About an Assignment—Materials

Chapter 14 How to Say It

Phrases to Introduce Yourself

Phrases for Emphasis During a Presentation

Closing Phrases

Chapter 15 Answering Questions

Phrases If You Know the Answer

Phrases for After You Answer a Question

Phrases to Clarify Questions

Phrases If You Don’t Know the Answer

Phrases for After a Presentation

Part 4 Notes Section

Part 5 Networking Within Your Organization and Beyond

Chapter 16 Whom Do You Know?

What Is a Network?

Phrases to Use Your “Unique-ness” to Your Advantage

Chapter 17 How to Network

What to Do

What Not to Do

Introductory Phrases to Say

Networking Phrases

Phrases for Clarification

Phrases to Give Opinions

Phrases to End a Conversation

Chapter 18 Follow-Up

Phrases to Further Relationships

Part 5 Notes Section

Part 6 Stress at Work

Chapter 19 What Is Stress?

Phrases to Ask Yourself to Determine If You Are Overstressed

Chapter 20 Use the Good Stress

Phrases for Eating Healthful Foods and Avoiding Unhealthful Foods

Exercising

Phrases for Exercising

Mental Exercising

Phrases to Say to Yourself to Relax

Chapter 21 Lose the Bad Stress

Phrases to Help Reduce Your Stress

Part 6 Notes Section

Part 7 Directions

Chapter 22 Directions on the Job

Receiving Directions

Phrases for Giving Directions to Others

Phrases to Use When Taking Directions

Chapter 23 Giving and Following Directions to Get Somewhere

Phrases to Use When Asking for Directions

Phrases to Use When Giving Directions to Somewhere

Chapter 24 Other Directions to Consider

Phrases for Directions to Use a New Photocopy Machine

Phrases for Directions to Use a New Computer

Part 7 Notes Section

Appendix A: The American Business Culture in a Nutshell

Appendix B: Sports Idioms and Expressions

Appendix C: Grammar Notes