Juran's Quality Handbook: The Complete Guide to Performance Excellence 6/e

Home >
Browse >
Juran's Quality Handbook: The Complete Guide to Performance Excellence 6/e

Juran's Quality Handbook: The Complete Guide to Performance Excellence 6/e

Authors: Joseph Defeo and J.M. Juran

Published: May 2010

eISBN: 9780071629720 0071629726 | ISBN: 9780071629737

Contents

Contributors

Introduction to the Sixth Edition

Section I: Key Concepts: What Leaders Need to Know about Quality

1 Attaining Superior Results through Quality

2 Quality’s Impact on Society and the National Culture

3 The Universal Methods to Manage for Quality

4 Quality Planning: Designing Innovative Products and Services

5 Quality Improvement: Creating Breakthroughs in Performance

6 Quality Control: Assuring Repeatable and Compliant Processes

7 Strategic Planning and Deployment: Moving from Good to Great

8 Business Process Management: Creating an Adaptable Organization

9 The Juran Transformation Model and Roadmap

10 A Look Ahead: Eco-Quality for Environmental Sustainability

Section II: Methods and Tools: What to Use to Attain Performance Excellence

11 Lean Techniques: Improving Process Efficiency

12 Six Sigma: Improving Process Effectiveness

13 Root Cause Analysis to Maintain Performance

14 Continuous Innovation Using Design for Six Sigma

15 Benchmarking: Defining Best Practices for Market Leadership

16 Using International Standards to Ensure Organization Compliance

17 Using National Awards for Excellence to Drive and Monitor Performance

18 Core Tools to Design, Control, and Improve Performance

19 Accurate and Reliable Measurement Systems and Advanced Tools

Section III: Applications: Most Important Methods in Your Industry

20 Product-Based Organizations: Delivering Quality While Being Lean and Green

21 Service-Based Organizations: Customer Service at Its Best

22 Self-Service Based Organizations: Assuring Quality in a Nanosecond

23 Health Care-Based Organizations: Improving Quality of Care and Performance

24 Continuous Process-Based Organizations: Quality Is a Continuous Operation

25 Defense-Based Organizations: Assuring No Doubt About Performance

Section IV: Key Functions: Your Role in Performance Excellence

26 Empowering the Workforce to Tackle the “Useful Many” Processes

27 The Quality Office: Leading the Way Forward

28 Research & Development: More Innovation, Scarce Resources

29 Software and Systems Development: From Waterfall to AGILE

30 Supply Chain: Better, Faster, Friendlier Suppliers

31 Role of the Board of Directors: Effective and Efficient Governance

Appendix I. The Non-Pareto Principle; Mea Culpa

Appendix II. Sample Competency Matrices and Job Profiles

Glossary of Acronyms

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Glossary of Terms

A

B

C

D

E

F

G

H

I

K

L

M

N

O

P

Q

R

S

T

U

V

Name Index

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

V

W

Y

Z

Subject Index

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z