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CITATION

Yates, Jean. Perfect Phrases In Spanish For The Hotel and Restaurant Industries. McGraw-Hill, 2008.

Perfect Phrases In Spanish For The Hotel and Restaurant Industries

Authors: Jean Yates

Published:  May 2008

eISBN: 9780071642286 0071642285 | ISBN: 9780071494786
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  • Contents
  • Introduction
  • Chapter 1: Spanish Basics
  • Greetings
  • Pleasantries
  • Family and Friends
  • The “Magic” Words
  • Telling Present Time and Using Numbers 1–12
  • Indicating Work Hours
  • Talking to More than One Person at a Time
  • Days of the Week
  • Months of the Year and Using Numbers 1–31
  • Talking About the Weather
  • Interviewing an Employee
  • Asking for References
  • Hiring an Employee
  • Scheduling
  • Discussing Salary and Using Numbers 40+
  • Rates of Payment
  • Discussing Pay Periods
  • Discussing Taxes
  • Showing Appreciation for Good Work
  • Clearing Up Confusion
  • Terminating an Employee
  • Basic Questions and Answers
  • Yes-or-No Questions
  • Information Questions
  • Chapter 2: Establishing Policies
  • Entering and Leaving the Hotel
  • Hotel Employees
  • Dress Codes and Policies for Employees
  • Equipment and Supplies
  • Setting Priorities
  • Emergency Policies
  • Safety Precautions
  • Chapter 3: General Instructions
  • Indicating Order and Repetition of Tasks
  • Indicating Locations of Things
  • Going Places and Taking Things
  • Chapter 4: Specific Tasks for Guest Room Attendants
  • Introducing the Guest Rooms
  • Tasks for Cleaning the Guest Rooms
  • Cleaning the Room and Its Contents
  • Changing the Beds
  • Replenishing Supplies in the Room
  • Tasks for Cleaning the Bathrooms
  • Final Tasks
  • Interacting with Guests
  • Chapter 5: Specific Tasks for the Laundry Unit
  • Introducing the Work in the Laundry
  • Operating Laundry Machines
  • The Washing Machines
  • The Dryers
  • The Pressing and Folding Machines
  • Stacking and Packing Finished Items
  • Laundry Room Maintenance
  • Chapter 6: Specific Instructions for Kitchen and Food Service Staff
  • Working in the Kitchen
  • Getting Ready to Work
  • Preparing Food
  • Utensils for Preparing Food
  • Cooking
  • Baking
  • Arranging Food on Plates and Garnishing
  • Emergencies
  • Kitchen Maintenance
  • Organizing the Kitchen
  • Washing Dishes
  • Disposing of Garbage
  • Food Service
  • Room Service
  • Banquet Setup
  • Banquet Service
  • Banquet Cleanup
  • Chapter 7: Specific Tasks for the Indoor Maintenance Team
  • Routine Cleaning of Public Rooms
  • Tools and Equipment
  • Keeping the Hotel in Good Repair
  • Routine Tasks for the Maintenance Team
  • Special Projects for the Maintenance Team
  • Tools and Equipment
  • Pest Control
  • Appendix: Numbers
  • English-Spanish Glossary
  • Glosario español-inglés