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CITATION

Nanda, Vic and Robinson, Jeffrey. Six Sigma Software Quality Improvement. US: McGraw-Hill Professional, 2011.

Six Sigma Software Quality Improvement

Authors: Vic Nanda and Jeffrey Robinson

Published:  March 2011

eISBN: 9780071700634 0071700633 | ISBN: 9780071700627
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  • Contents
  • Foreword
  • Preface
  • Acknowledgments
  • About the Editors
  • Chapter 1 Executive Overview of Six Sigma
  • Part One: DMAIC Projects
  • Chapter 2 DMAIC Primer
  • Chapter 3 How Motorola Minimized Business Risk before Changing Business-Critical Applications
  • Chapter 4 TCS Reduces Turn-Around Time for Software Change Requests
  • Chapter 5 Defect Reduction
  • Chapter 5A: How TCS Helped a Major Global Bank Reduce Customer Complaints
  • Chapter 5B: Improving Test Effectiveness the Six Sigma Way
  • Chapter 6 Help Desk Improvement
  • Chapter 6A: EMC: Improving Development Productivity
  • Chapter 6B: Infosys Helps a Global Bank Reduce Business Risk from Errors in Online Banking Applications
  • Chapter 6C: Infosys Significantly Reduces Telecom Client’s Operational Expenses
  • Chapter 7 Productivity Improvement
  • Chapter 7A: TCS Improves Fraud Detection for a Global Bank
  • Chapter 7B: Infosys Improves Software Development Productivity for a Large Multinational Bank
  • Chapter 8 DMAIC Conclusions and Lessons Learned
  • Part Two: Lean Six Sigma Projects
  • Chapter 9 Lean Primer
  • Chapter 10 Leaning Six Sigma Projects: How to Run a DMAIC Project in Five Days
  • Chapter 11 How IBM Reduced Help Desk Escalations and Overhead Activities
  • Chapter 12 Motorola Realizes Significant Cost Avoidance by Streamlining Project Documentation
  • Chapter 13 Boiling the Ocean with Value Streams, Kaizens, and Kanbans
  • Chapter 14 How a Global Retailer Improved the Reliability of Software Development and Test Environments
  • Chapter 15 Lean Conclusions and Lessons Learned
  • Part Three: Design for Six Sigma Projects
  • Chapter 16 DFSS Primer
  • Chapter 17 How to Radically Streamline Your Business Processes
  • Chapter 18 How Motorola Reduced the Effort Required for Software Code Reviews
  • Chapter 19 Predictive Engineering to Improve Software Testing
  • Chapter 20 Improving Product Performance Using Software DFSS
  • Chapter 21 High-Speed Product Development at Xerox
  • Chapter 22 How Seagate Technology Reduced Downtime and Improved Availability to 99.99 Percent
  • Chapter 23 DFSS Conclusions and Lessons Learned
  • Part Four: Six Sigma Programs
  • Chapter 24 Cisco Successfully Reinvents Its Six Sigma Program
  • Chapter 25 Six Sigma Practice at Thomson Reuters
  • Chapter 26 How Convergys Injected Six Sigma into the Company DNA
  • Chapter 27 Bumps in the Road
  • Appendix A: Chapter Tools Matrix
  • Appendix B: Computing Return on Investment
  • Glossary
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Z
  • Contributor Biographies
  • Company Profiles
  • Index