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CITATION

Kamauff, John. Manager's Guide to Operations Management. US: McGraw-Hill, 2009.

Manager's Guide to Operations Management

Authors: John Kamauff

Published:  September 2009

eISBN: 9780071713184 0071713182 | ISBN: 9780071627993
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  • Contents
  • Preface
  • 1. Operations Management: Combining Art, Science, and Good Shoes
  • We Are All Operations Managers
  • Planning
  • Implementing the Plans
  • Monitoring the Processes
  • Operations Management: The Big Picture
  • Operations Strategy
  • Operations Manager’s Checklist for Chapter 1
  • 2. Product Design and Process Development: Build It Right and They Will Come
  • Operations Management and the Team
  • Goods vs. Services
  • Product Design
  • Process Selection
  • Process Analysis
  • Process Performance Metrics
  • Operations Manager’s Checklist for Chapter 2
  • 3. Improving Production Processes: The Best Keeps Getting Better
  • Process for Improving Processes
  • Theory of Constraints
  • Operations Manager’s Checklist for Chapter 3
  • 4. Quality and Operations Management: The Journey Without End
  • What Is Quality?
  • How Do You Ensure Quality?
  • Six Sigma for Quality Improvement
  • Six Sigma Methodology
  • Design for Six Sigma
  • Continuous Improvement
  • Operations Manager’s Checklist for Chapter 4
  • 5. Lean Thinking (and Doing)
  • Lean Production, Lean Thinking, Lean Principles
  • Principle 1—Value
  • Principle 2—Value Stream
  • Principle 3—Flow
  • Principle 4—Pull
  • Principle 5—Perfection
  • Beyond the Five Principles
  • Operations Manager’s Checklist for Chapter 5
  • 6. Operations Management as a System: Supply Chain—The Tie That Binds and Creates Value
  • Supply Chain
  • Supply Chain Strategy
  • Supply Chain Management Basics
  • Managing Relationships
  • Power of Information
  • Metrics
  • Operations Manager’s Checklist for Chapter 6
  • 7. Managing Projects: Creating the Light at the End of the Tunnel
  • Creating “Unique Products or Services”
  • Using a Systematic Approach
  • Project Phase 1—Initiating
  • Project Phase 2—Planning
  • Project Phases 3 and 4—Executing and Controlling
  • Project Phase 5—Closing
  • Operations Manager’s Checklist for Chapter 7
  • 8. Forecasting, Planning, and Scheduling: Taking the Guesswork Out of Guesswork
  • Demand
  • Forecasting
  • Aggregate Planning
  • Scheduling
  • Operations Manager’s Checklist for Chapter 8
  • 9. Sourcing, Procurement, Logistics, and Outsourcing: Find It, Get It, and Keep It!
  • Sourcing and Procurement
  • Outsourcing
  • Logistics and Distribution
  • Operations Manager’s Checklist for Chapter 9
  • 10. Inventory Management: The Good, the Bad, and the Ugly
  • What Does “Inventory” Really Mean?
  • Inventory Management
  • Calculating Inventory Value and Costs
  • Reducing Inventory
  • Monitoring and Maintaining Inventory
  • Keeping Track of Inventory
  • Protecting Inventory
  • Keeping Score on the Use of Inventory
  • Operations Manager’s Checklist for Chapter 10
  • 11. Operations Technology: Paving the Way Operations Should Work
  • Technology Overview
  • Operations Technology Review
  • Information Technology (IT) Strategy
  • Conclusion
  • Operations Manager’s Checklist for Chapter 11
  • 12. Corporate Social Responsibility: Saving the Planet Is Good Business
  • The Basics
  • Green Operations
  • Going Green
  • Global Green Developments
  • Operations Manager’s Checklist for Chapter 12
  • 13. The Role of the Operations Manager: Using Science and Art to Meet the Challenges Ahead
  • The Challenges Ahead
  • Conclusion
  • Operations Manager’s Checklist for Chapter 13
  • Index