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CITATION

Spear, Steven. The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition. US: McGraw-Hill, 2010.

The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition

Authors: Steven Spear

Published:  April 2010

eISBN: 9780071741408 0071741402 | ISBN: 9780071741415
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  • Contents
  • Preface
  • Foreword
  • Acknowledgments
  • Chapter 1 Getting to the Front of the Pack
  • Chapter 2 Complexity: The Good News and the Bad News
  • Chapter 3 How Complex Systems Fail
  • Chapter 4 How Complex Systems Succeed
  • Chapter 5 High Velocity Under the Sea, in the Air, and on the Web
  • Chapter 6 Capability 1: System Design and Operation
  • Chapter 7 Capability 2: Problem Solving and Improvement
  • Chapter 8 Capability 3: Knowledge Sharing
  • Chapter 9 Capability 4: Developing High-Velocity Skills in Others
  • Chapter 10 High-Velocity Crisis Recovery
  • Chapter 11 Creating High-Velocity Health-Care Organizations
  • Chapter 12 Conclusion
  • Epilogue
  • References
  • Notes
  • Index