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CITATION

Inozu, Bahadir; Chauncey, Dan; Kamataris, Vickie; Mount, Charles; and NOVACES, LLC. Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management. US: McGraw-Hill Professional, 2011.

Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management

Authors: Bahadir Inozu, Dan Chauncey, Vickie Kamataris, Charles Mount and LLC NOVACES

Published:  August 2011

eISBN: 9780071761635 0071761632 | ISBN: 9780071761628
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  • Contents
  • Foreword
  • Preface
  • Acknowledgments
  • Chapter 1 Performance Improvement in Healthcare
  • These Are the Best of Times, These Are the Worst of Times
  • What Is the Answer?
  • It’s All About . . . the Patient . . . the Money—Why Not Both?
  • The History of Performance Improvement in Healthcare
  • Complementary (Core) Methodologies
  • Three Windows: Constraints Management, Lean, and Six Sigma
  • Conclusion
  • Chapter 2 Constraints Management Applications in Healthcare
  • The Evolution of Constraints Management
  • Early Applications
  • Constraints Management Terminology for Healthcare
  • Systems Thinking
  • The Goal
  • Throughput
  • Constraints
  • The Five Focusing Steps
  • Applications of Constraints Management
  • Thinking Processes
  • Buffer Management and Supply-Chain Logistics
  • Critical Chain Project Management
  • Finance and Measures
  • Conclusion
  • Chapter 3 An Integrated Approach to Deploying Performance Improvement
  • Who Leads the Performance-Improvement Deployment?
  • Performance-Improvement Program Management Office
  • Prioritization
  • Deployment Team
  • What Does a Mature Hospital Performance- Improvement Deployment Look Like?
  • Governance
  • Staffing
  • Finance
  • Visibility
  • Nondelegable Responsibilities of Leadership
  • Burning Platform
  • Transactional versus Transformational Leadership
  • Leadership Coaching
  • Managing Upward
  • What Is a Robust Deployment Approach?
  • Four-Phase Integrated Performance-Improvement Approach
  • Assess
  • Plan
  • Apply
  • Sustain
  • Conclusion
  • Chapter 4 Assessment
  • Strategic Gap Analysis
  • Performance-Improvement Maturity Assessment
  • Change-Readiness Assessment
  • Organizational Performance Review
  • System-Level Value-Stream Analysis
  • Initiating the SystemVSA
  • SystemVSA Outputs
  • System Constraint Analysis
  • Intermediate Objectives (IO) Map
  • Focused Current Reality Tree (fCRT)
  • Identify System Constraint
  • Conclusion
  • Chapter 5 Planning for Deployment
  • Why Plan?
  • Timeline
  • Deployment Metrics
  • Governance
  • Who Are Performance-Improvement Practitioners?
  • Lean
  • Six Sigma
  • Constraints Management
  • Advanced Practitioners
  • What Do Advanced Practitioners Do?
  • Where Do Advanced Practitioners Come From?
  • Practitioner Selection
  • Practitioner Development
  • Mentoring: An Art and a Science
  • Mentoring Drives Results
  • Practitioner Utilization
  • Deployment Communications
  • Communication Plan
  • Communications Planning Summary
  • Project Selection
  • Project Sources
  • Constraints
  • Strategic Imperatives Identified by Leadership
  • Project Prioritization
  • First Projects
  • Critical Chain Project Management (CCPM) for Performance-Improvement Project Portfolios
  • Conclusion
  • Chapter 6 Application of the Right Tool to the Right Problem
  • Project Chartering and Execution
  • Project Chartering
  • Improvement Approach Selection
  • Process-Level Value Stream Analysis
  • Pre-event
  • Event
  • Post-event
  • Quick Hits
  • Rapid Improvement Workshops
  • Pre-event
  • Event
  • Post-event
  • Six Sigma Project
  • Apply the DMAIC Methodology
  • Reporting, Project Review, and Approval Process
  • Reporting
  • Project Reviews
  • Approval Process
  • Balanced Scorecard
  • Generating Innovative Solutions
  • Theory of Inventive Problem Solving (TRIZ)
  • Conclusion
  • Chapter 7 Sustainment
  • Organic Capability
  • Program Oversight
  • Succession Planning
  • Mentoring Revisited
  • Training
  • Integrated Change Management
  • Barriers to Change
  • Success Factors
  • Change-Management Tools and Methods
  • Benefits and Return-on-Investment (ROI) Validation
  • Deployment Planning for ROI
  • Role of the CFO
  • Common Failure Modes
  • Replication
  • Taking Performance Improvement to the Next Level
  • Introducing Constraints Management into Lean and Six Sigma Cultures
  • How To Retool Performance-Improvement Programs
  • Conclusion
  • Appendix: Reliability and Validity of Assessment Measures
  • Performance-Improvement Maturity Assessment
  • Change-Readiness Assessment
  • Event Charter
  • References
  • Index