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CITATION

Plenert, Gerhard. Strategic Continuous Process Improvement. US: McGraw-Hill Professional, 2011.

Strategic Continuous Process Improvement

Authors: Gerhard Plenert

Published:  October 2011

eISBN: 9780071767194 0071767193 | ISBN: 9780071767187
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  • Contents
  • Preface
  • Acknowledgments
  • Introduction
  • Part I: CPI Framework
  • Chapter 1 Why Another Book on CPI?
  • Quality Methodology Performance
  • Defining CPI (Continuous Process Improvement)
  • Comparing CPI Methodologies
  • Summary
  • Chapter 2 Identifying a CPI Opportunity
  • Models for CPI
  • Japan and Process/Quality Innovation
  • Goals
  • Successful Change Management
  • Summary
  • Part II: CPI Options
  • Chapter 3 What CPI Options and Benchmarks Are Available?
  • 1 TPS—Toyota Production System
  • 2 Breakthrough Thinking
  • 3 TOC—Theory of Constraints, Bottleneck Analysis, Constraint Analysis
  • 4 Process Reengineering
  • 5 ISO Standards
  • 6 Strategic Mapping
  • 7 Simulation/Modeling
  • Summary
  • Chapter 4 What Are the Characteristics of Each Option?
  • Integration
  • Summary
  • Chapter 5 Mapping CPI Characteristics Against Your Problem
  • Case #1: Lack of Organizational Strategic Alignment with No Focus on Quality
  • Case #2: Materials Tracking Issues in Logistics
  • Case #3: Medical Lab Labeling and Reporting Errors
  • Case #4: Information Technology Programming Inefficiencies
  • Case #5: Poor Manufacturing Control of Production Activity
  • Case #6: Attorney’s Office Workflow Inefficiencies
  • Case #7: High Quality Defect Rate in Printing Process
  • Summary
  • Part III: Executing the Improvement Process
  • Chapter 6 Identifying the Correct CPI Tool
  • The Role of Measurement and Reward Systems
  • Defining the Measurement System
  • The Role and Purpose of Control Systems
  • Summary
  • Chapter 7 The Role of Governance, Performance Reviews, Cascading, and Communication
  • A Governance System
  • Regular Performance Reviews
  • A Methodology for Cascading
  • A Communications Plan
  • Summary
  • Part IV: World Class CPI
  • Chapter 8 “Moving the Needle”
  • Summary
  • Chapter 9 Summary and Conclusions
  • Index