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CITATION

Arredondo, Lani. Communicating Effectively. US: McGraw-Hill, 2000.

Communicating Effectively

Authors: Lani Arredondo

Published:  September 2000

eISBN: 9780071399548 0071399542 | ISBN: 9780071364294
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  • Communicating Effectively
  • Title page
  • Copy right page
  • Contents
  • Preface
  • 1 It’s All About Communication
  • What You Do
  • A Shift in Mindset and Skills
  • The Importance of Interpersonal Communication
  • Interactions in a Contemporary Organization
  • The ABCs of Constructive Communication
  • The Communicator’s Checklist for Chapter 1
  • 2 The Part Perceptions Play
  • The Power of Perceptions
  • Communication Cues
  • Verbal Cues
  • Vocal Cues
  • Visual Cues
  • No Matter What You Do …
  • Managing Your Perceptions
  • A Useful Self-Assessment
  • The Communicator’s Checklist for Chapter 2
  • 3 Profiles and Preferences
  • Communication Styles
  • Thought Patterns
  • Communication Profiles
  • The Ideal Team
  • How to Customize Your Communication
  • The Communicator’s Checklist for Chapter 3
  • 4 Building Blocks of Effective Interactions
  • What It Means to Be Effective
  • Build Rapport
  • Gain Respect
  • Gear to the Level of Readiness
  • Intent and Interpretation
  • Effective Interactions Take ALL Skills
  • The Communicator’s Checklist for Chapter 4
  • 5 Communicating So They Get It Right
  • Reasons Employees Don’t Produce Good Results
  • Giving Instructions
  • Giving Corrective Feedback
  • Giving Positive Feedback
  • The Communicator’s Checklist for Chapter 5
  • 6 Dealing with Counterproductive Communications
  • Taking Off on Tangents
  • How to Treat Tears
  • How to Handle Complaints About Coworkers
  • Aggressive Communications
  • Passive Communications
  • Your Role in Conflict Between Employees
  • The Communicator’s Checklist for Chapter 6
  • 7 Making the Most of Meetings
  • The Cost/Benefit Ratio
  • Types of Meetings
  • “Musts” Before a Meeting
  • Keeping Meetings on Time and on Track
  • Leadership and Facilitation Skills
  • Bringing the Meeting to a Close
  • Identify Areas for Improvement
  • The Communicator’s Checklist for Chapter 7
  • 8 Steps to Successful Presentations
  • Consider the Audience
  • Compose the Content
  • Create Enhancements
  • Between Preparation and Presentation—Practice
  • Communicate Skillfully
  • Keeping Calm
  • The Communicator’s Checklist for Chapter 8
  • 9 E-Communications
  • What’s Best?
  • Five Fundamental Factors
  • E-Mail
  • Voice Mail
  • Faxes
  • The Communicator’s Checklist for Chapter 9
  • 10 Finishing Touches
  • Communicating with the Boss
  • Communicating with Your Peers
  • Connect to the Grapevine
  • Communicate Through Change
  • Communicate Through Stories
  • Communicate with Humor
  • Communicate Through MBM
  • The Communicator’s Checklist for Chapter 10
  • Index