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CITATION

Brue, Greg. Six Sigma For Managers. US: McGraw-Hill, 2002.

Six Sigma For Managers

Authors: Greg Brue

Published:  March 2002

eISBN: 9780071406215 0071406212 | ISBN: 9780071387552
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  • Copyright
  • Contents
  • Preface
  • 1 What Is Six Sigma?
  • Six Sigma Defined and Explained
  • Essentials of the Six Sigma Methodology
  • Focus on Engaging People and Changing Processes
  • Not Just Statistics, but Cultural Changes
  • Six Sigma Applied
  • What Six Sigma Is Not
  • Manager’s Checklist for Chapter 1
  • 2 Why Do Six Sigma?
  • Money
  • Customer Satisfaction
  • Quality
  • Impact on Employees
  • Growth
  • Competitive Advantages
  • Are You and Your Company Ready?
  • The Correlation Between Quality and Cost
  • Manager’s Checklist for Chapter 2
  • 3 Setting Business Metrics
  • A Little Statistics
  • Criteria for Business Metrics
  • What Is the Cost of Poor Quality
  • Financial Linkage of Metrics and Results
  • Keeping Your Process Capability
  • Manager’s Checklist for Chapter 3
  • 4 Implementing Six Sigma
  • Getting Started: The Do’s
  • Getting Started: The Don’ts
  • Readying the Organization
  • Planning
  • What to Expect from Outside Consultants
  • Manager’s Checklist for Chapter 4
  • 5 Roles and Responsibilities
  • Key Players
  • Executive Leaders
  • Champions
  • Master Black Belt
  • Black Belts
  • Green Belts
  • Selecting Black Belts
  • Manager’s Checklist for Chapter 5
  • 6 The Core of Six Sigma
  • The DMAIC Method
  • D—Define Phase
  • M—Measure Phase
  • A—Analyze Phase
  • I—Improve Phase
  • C—Control Phase
  • The Power and Discipline of the Sequence
  • Manager’s Checklist for Chapter 6
  • 7 Quick Overview of Six Sigma Tools
  • Management Roles
  • Your Tool Map
  • Warm-up Tools
  • Key Tool #1: Process Mapping
  • Key Tool #2: The XY Matrix
  • Key Tool #3: Measurement Systems Analysis
  • Key Tool #4: Process Capability Tool
  • Key Tool #5: Multivariate Study
  • Key Tool #6: Hypothesis Testing
  • Key Tool #7: Failure Mode Effect Analysis
  • Key Tool #8: Design of Experiments
  • Key Tool #9: Control Plan
  • Manager’s Checklist for Chapter 7
  • 8 Selecting Six Sigma Projects
  • Project Criteria
  • Defect Project Selection Opportunities
  • Pareto Selection Method
  • Good vs. Bad Projects
  • Successful Project Characteristics
  • Manager’s Checklist for Chapter 8
  • 9 How to Sustain Six Sigma
  • Basic Infrastructure Requirements
  • Communication Plan
  • Company Culture
  • Signs of Success
  • Company Cycles
  • Reinforcement and Control
  • Manager’s Checklist for Chapter 9
  • 10 Six Sigma Proof Positive
  • Real Final Reports
  • Case Studies
  • Training Agendas
  • Job Descriptions
  • Design for Six Sigma
  • The End ... and the Beginning
  • Manager’s Checklist for Chapter 10
  • Index