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CITATION

Brue, Greg and Launsby, Robert. Design for Six Sigma. US: McGraw-Hill, 2003.

Design for Six Sigma

Authors: Greg Brue and Robert Launsby

Published:  May 2003

eISBN: 9780071425636 0071425632 | ISBN: 9780071413763
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  • Copyright
  • Contents
  • Preface
  • Chapter 1 What is Design for Six Sigma?
  • Six Sigma: The Basics
  • Six Sigma Defined and Explained
  • Design for Six Sigma
  • Design for Six Sigma Defined and Explained
  • Roots of DFSS
  • The Marketing Basics Around DFSS
  • Myths and Misconceptions About DFSS
  • Manager’s Checklist for Chapter 1
  • Chapter 2 Why Do Design for Six Sigma?
  • Why New Products and Services Fail
  • DFSS and the Customer
  • DFSS and Quality
  • DFSS and Time
  • DFSS and the Bottom Line
  • Development and Verification
  • Manufacturing and/or Transactional Processes
  • Service and Support After the Sale
  • Even a Little Improvement at the Start ....
  • Competitive Advantages
  • Intangible Benefits of DFSS
  • More Than Just Tools
  • High Expectations and Hard Reality
  • Manager’s Checklist for Chapter 2
  • Chapter 3 Core of Design for Six Sigma
  • Changes
  • The IDOV Method
  • P—Plan/Prerequisites Phase
  • I—Identify Phase
  • D—Design Phase
  • O—Optimize Phase
  • V—Verify/Validate Phase
  • The Basics by Any Name
  • Manager’s Checklist for Chapter 3
  • Chapter 4 Design for Six Sigma Metrics
  • General Guidelines for Metrics
  • What Should You Measure?
  • What Matters for Your Customers?
  • Standards
  • DPMO Definitions
  • Problems with Metrics Based on Defects
  • Problems with Metrics Using Averages
  • Question Everything
  • Leadership by Example
  • SMART Metrics
  • Measurement Reliability and Validity
  • Financial Linkage of Metrics and Results
  • Guidelines for Metrics
  • Benchmarking
  • Gap Analysis
  • Some Statistics
  • Variation
  • Process Capability
  • Six Sigma Shift
  • Concepts and Calculations
  • Other Important Factors
  • Conclusion
  • Manager’s Checklist for Chapter 4
  • Chapter 5 People and Resources
  • Key Players and the DFSS Infrastructure
  • Executive Leaders
  • Qualifications
  • Training and Preparation
  • Roles and Responsibilities
  • Champion
  • Qualifications
  • Training and Preparation
  • Roles and Responsibilities
  • Master Black Belts
  • Qualifications
  • Training and Preparation
  • Roles and Responsibilities
  • Black Belts
  • Qualifications
  • Training and Preparation
  • Roles and Responsibilities
  • Green Belts
  • Qualifications
  • Training and Preparation
  • Roles and Responsibilities
  • Team Members
  • Qualifications
  • Training and Preparation
  • Roles and Responsibilities
  • Teamwork
  • Recognition and Rewards
  • Consultants
  • How to Select a Consultant
  • What to Expect from a Consultant
  • On to Implementing
  • Manager’s Checklist for Chapter 5
  • Chapter 6 Implement DFSS Successfully
  • CEOs and Executive Managers
  • Executive Managers
  • Executive Managers and Champions
  • Champions
  • Managers
  • Obstacles
  • Causes of Failure
  • Recommendations
  • Lessons Learned
  • Manager’s Checklist for Chapter 6
  • Chapter 7 DFSS Tools, Part 1
  • Phase-Gate Project Reviews
  • Benchmarking
  • Measurement System Analysis
  • Voice of the Customer (VOC)
  • Customer Survey Analysis
  • Affinity Diagramming
  • Quality Function Deployment (QFD)
  • Kano Model
  • Voice of the Customer Table
  • House of Quality
  • QFD: Current Use and Potential
  • Analytic Hierarchy Process (AHP)
  • DFSS Scorecards
  • Pugh Concept Selection Technique
  • Design for X (DFx)
  • Manager’s Checklist for Chapter 7
  • Chapter 8 DFSS Tools, Part 2
  • Failure Modes and Effects Analysis (FMEA)
  • Basics
  • Variants
  • Anticipatory Failure Determination (AFD)
  • Poka-Yoke
  • Process Capability and Performance Studies
  • Process Performance
  • Multi-Vari Analysis
  • Design of Experiments (DOE)
  • Response Surface Methodology (RSM)
  • Monte Carlo Simulation
  • Robust Design: Taguchi Methods
  • Tolerancing and Tolerance Analysis
  • Control Plan
  • Tools, Tools, and More Tools
  • Manager’s Checklist for Chapter 8
  • Chapter 9 How to Sustain Design for Six Sigma
  • After 99.99966%, What Next?
  • Keeping the Capability
  • Keep the Customers in Mind and Involved
  • Make the Most of What You Know
  • Knowledge Management
  • Communication
  • Vision and Leadership
  • Infrastructure, Reinforcement, and Control
  • Organizational Culture
  • Culture: Characteristics and Behavior
  • Training
  • Rewards and Recognition
  • Into Every Area
  • Processes Depend on People
  • Expanding DFSS Beyond the Organization
  • Manager’s Checklist for Chapter 9
  • Index