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CITATION

Harkins, Phil. Powerful Conversations: How High-Impact Leaders Communicate. New York: McGraw-Hill Education, 1999.

Powerful Conversations: How High-Impact Leaders Communicate

Authors: Phil Harkins

Published:  June 1999 Pages: 224

eISBN: 9780071366267 | ISBN: 9780071353212 9781260019629
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  • Cover
  • Title Page
  • Copyright Page
  • Dedication
  • Contents
  • Preface
  • Foreword
  • Introduction
  • Acknowledgments
  • Part I The Discipline of Powerful Conversations
  • 1 Powerful Conversations and High-Impact Leaders
  • 2 The Structure and Impact of Powerful Conversations
  • 3 The Types of Powerful Conversations
  • 4 The Swamp: Getting Into and Out of Bad Conversations
  • 5 Difficult Conversations
  • Part II Powerful Conversations in Practice
  • 6 Powerful Conversations and Trust
  • 7 The Agenda for Change
  • 8 Passionate Champions
  • 9 Retaining Great People
  • 10 The Voice of Leadership
  • Appendix A Powerful Conversations Toolbox
  • Tool 1: Planning, Conducting, and Measuring Powerful Conversations
  • Tool 2: The Tower of Power
  • Tool 3: The Leadership Assessment Instrument (LAI)
  • Tool 4: The Trust Tool
  • Tool 5: The Change Tool
  • Tool 6: The Retention Tool
  • Index