Crucial Conversations

Crucial Conversations

Authors: Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

Published: June 2002

eISBN: 9780071415835 0071415831 | ISBN: 9780071401944

Contents

Foreword

Acknowledgments

Ch. 1: What’s a Crucial Conversation?: And Who Cares?

Ch. 2: Mastering Crucial Conversations: The Power of Dialogue

Ch. 3: Start with Heart: How to Stay Focused on What You Really Want

Ch. 4: Learn to Look: How to Notice When Safety Is at Risk

Ch. 5: Make It Safe: How to Make It Safe to Talk about Almost Anything

Ch. 6: Master My Stories: How to Stay in Dialogue When You’re Angry, Scared, or Hurt

Ch. 7: STATE My Path: How to Speak Persuasively, Not Abrasively

Ch. 8: Explore Others’ Paths: How to Listen When Others Blow Up or Clam Up

Ch. 9: Move to Action: How to Turn Crucial Conversations into Action and Results

Ch. 10: Putting It All Together: Tools for Preparing and Learning

Ch. 11: Yeah, But: Advice for Tough Cases

Ch. 12: Change Your Life: How to Turn Ideas into Habits

Endnotes

Index