Dealing With Difficult People

Dealing With Difficult People

Authors: Rick Brinkman and Richard E. Kirschner

Published: March 2006

eISBN: 9780071487153 0071487158 | ISBN: 9780071463331

Contents

Dealing with difficult people

Avoid or ignore difficult people: Recognize the 10 most unwanted behaviors

React instinctively: Choose your approach

Don’t worry about motives: Understand the four intents

Counter the behavior: Understand the first intent: get it done

Counter the behavior: Understand the second intent: get it right

Counter the behavior: Understand the third intent: get along

Counter the behavior: Understand the fourth intent: get appreciated

Focus on behavior, not reasons: Recognize the results of threatened intents

Accept differences as obstacles: Reduce differences

Make people understand you first: Listen to understand

Just deal with behaviors: Reach a deeper understanding

Just make your point: Speak to be understood

Don’t expect too much of people: Project and expect the best

Cope with the Tank: Bring out the best in the Tank

Cope with the Sniper: Bring out the best in the Sniper

Cope with the Know-It-All: Bring out the best in the Know-It-All

Cope with the Think-They-Know-It-All: Bring out the best in the Think-They-Know-It-All

Cope with the Grenade: Bring out the best in the Grenade

Cope with the Yes Person: Bring out the best in the Yes Person

Cope with the Maybe Person: Bring out the best in the Maybe Person

Cope with the Nothing Person: Bring out the best in the Nothing Person

Cope with the No Person: Bring out the best in the No Person

Cope with the Whiner: Bring out the best in the Whiner

Wait until there’s a problem: Take the first three action steps

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