John Holland
Leveraging over 20 years' experience in sales, sales management, and consulting, John Holland coauthored and cofounded CustomerCentric Selling® (CCS) in 2002. His primary responsibility is continuing to evolve CCS intellectual property to reflect ongoing changes in the buying habits of people and organizations.
Prior to launching CCS, as a sales consultant Holland helped organizations design and implement standardized sales processes in such diverse sectors as professional services, technology, leasing, overnight delivery, logistics, language localization, office equipment, temporary housing, and financial services.
In 2003, Holland teamed with Mike Bosworth, who originally authored Solution Selling, to coauthor CustomerCentric Selling. In 2007, Holland coauthored Relational Capital with Ed Wallace.
John has had articles published in Sales and Marketing Executive Report, Selling Power magazine and the American Marketing Association (AMA). He has spoken on various topics for organizations such as SMEI, IIDMA, AMA, and Software Success. John serves as a participant in CustomerThink's panel of experts and Cognizant's Customer Advisory Board.
Holland earned a degree in mechanical engineering from Northeastern University before starting his career with IBM's General Systems division. John delivers keynote speeches and serves on the advisory boards of a limited number of companies, providing guidance on product direction, service offerings, and overall sales and tactical marketing strategies.
Tim Young
Tim joined CustomerCentric Selling® in 2007 as CEO. Bringing his vast business experience to the global sales process improvement firm, Tim's primary focus is on building the CustomerCentric Selling® brand and its global network of business partners.
Tim began his business career with Advo Systems in 1979 before joining Harte-Hanks Communications in 1982. During a 13-year career, Tim rose to the rank of president of Harte-Hanks Marketing Services, a position he held for eight years, where he spearheaded the launch and rapid growth of the firm's highly profitable global Customer Relationship Management business.
In 1995, Tim founded TECHMAR Communications as a provider of sales and marketing support services. Within five years, the company grew from a one-person start-up to over 450 employees with facilities in six countries. Inc. magazine recognized TECHMAR in 2001 as the one-hundred-thirtieth fastest growing privately held business in the United States.
In his personal life, Tim serves as a founding member of the board of advisors of the National Kidney Registry and has a passion for sustainable farming, where he and his wife, Liz, operate Nature's Harmony Farm in Georgia.
