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Surviving the Toxic Workplace: Protect Yourself Against Coworkers, Bosses, and Work Environments That Poison Your Day
CITATION
Durre, Linnda
.
Surviving the Toxic Workplace: Protect Yourself Against Coworkers, Bosses, and Work Environments That Poison Your Day
.
US
: McGraw-Hill, 2010.
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Surviving the Toxic Workplace: Protect Yourself Against Coworkers, Bosses, and Work Environments That Poison Your Day
Authors:
Linnda Durre
Published:
January 2010
eISBN:
9780071667869 0071667865
|
ISBN:
9780071664677
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Book Description
Table of Contents
Contents
Part I: Staff Infections: What They Are and How They Hurt You, Others, and Your Company
Chapter 1 Why Surviving the Toxic Workplace Can Help You, the Economy, and the World
Chapter 2 Are You in a Toxic Company Dealing with Toxic Co-Workers?
Chapter 3 Staff Infections: The Negative Effects They Have on a Company
Chapter 4 When Human Motives Turn Negative: Know Your Own Motives and Those of Others
Chapter 5 Everyone Has Positives and Negatives: Know and Accept Yours and Others’
Part II: Communication and Relationships: Techniques to Get It Right
Chapter 6 Good Business Relationships Are Built on Trust, Honesty, and Open Communication
Chapter 7 Know and Align Your Attitude, Intentions, and Hidden Agendas
Chapter 8 Eliminate Weasel Words and Escape Clauses
Chapter 9 Recognize and Interpret Body Language
Chapter 10 Your Voice Is a Communication Tool
Chapter 11 Motivating Your Co-Workers to Change
Chapter 12 Four Different Intentions of Communication: Win/Win, Win/Lose, Lose/Win, and Lose/Lose
Chapter 13 Four Types of Behavior: Assertive, Aggressive, Passive-Aggressive, and Passive
Chapter 14 Preparation for Effective Discussion: Visualization, Intention, and Rehearsal
Chapter 15 Speaking and Writing, Two Vital Keys to Communication
Chapter 16 Active Listening, Paraphrasing, Calling a Process Shot, and Agreeing to Disagree
Chapter 17 “The Sandwich”: Giving Difficult Feedback with Care
Chapter 18 Forewarned Is Forearmed: Best Scenario to Worst Scenario
Chapter 19 Keep Your Expectations Reasonable and Your Hopes High
Chapter 20 Assertive Techniques That Give You Power
Part III: Staff Infections: How to Recognize and Handle Toxic People
Chapter 21 How to Deal with Toxic Co-Workers: S.E.S.S.I.O.N.: The Situation, Explanation, and Solution System in Overcoming Nuisances
Chapter 22 The Socially Clueless
Chapter 23 The Work Interferers
Chapter 24 The Uncommitted
Chapter 25 The Angry Ones
Chapter 26 The Politically Incorrect
Chapter 27 The Victims
Chapter 28 The Rescuers
Chapter 29 The Saboteurs
Chapter 30 The Politicians
Chapter 31 The Sexually Suggestive
Chapter 32 The Obsessives
Chapter 33 The Addicts
Chapter 34 The Workplace Environment
Part IV: Staff Infections: What to Do After a Confrontation
Chapter 35 How to Heal Yourself After a Confrontation
Chapter 36 How to Heal Co-Workers After a Confrontation
Chapter 37 What to Do If You Need Help from HR or Management
Chapter 38 What to Do If Administration and HR Don’t Do Their Job
Chapter 39 Summary and Conclusion
Acknowledgments
Bibliography
Index
