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Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management
CITATION
Hayler, Rowland and
Nichols, Michael D.
.
Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management
.
US
: McGraw-Hill Education, 2007.
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Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management
Authors:
Rowland Hayler
and
Michael D. Nichols
Published:
2007
ISBN:
9780071709583 0071470379
Open eBook
Book Description
Table of Contents
Contents
Foreword
Acknowledgments
PART 1 Today’s Financial Services Landscape
Chapter 1: Key Definitions
Chapter 2: The Driving Forces of Change
Chapter 3: Some Success Stories from Leading Financial Services Organizations
Chapter 4: What Does World Class Really Mean?
PART 2 Process Leadership
Chapter 5: Defining a Vision
Chapter 6: Shaping a Strategy
Chapter 7: Establishing Ownership
PART 3 Process Knowledge
Chapter 8: Creating Capabilities
Chapter 9: Defining an Architecture
Chapter 10: Establishing Measurement Systems
PART 4 Process Execution
Chapter 11: Embedding Governance
Chapter 12: Achieving Transformation and Improvement
Chapter 13: Fostering Culture
The Future of Business Process Excellence in Financial Services
Appendixes:
1. EuroCountry Bank Six Sigma Case Study: Wire Transfer Process Improvement
2. Financial Services Survey
Glossary of Terms
References
Index
