Perfect Phrases for Managers and Supervisors, Second Edition | Perfect Phrases

Home >
Browse >
Perfect Phrases >
Perfect Phrases for Managers and Supervisors, Second Edition

Perfect Phrases for Managers and Supervisors, Second Edition

Authors: Meryl Runion

Published: July 2010

eISBN: 9780071744102 007174410X | ISBN: 9780071742313

Contents

Acknowledgments

Introduction

Chapter 1 The New Workforce Demographics Require New Dynamics of Communication

A Woman’s Nation

Generation Y

Globalization

Social Media

Stretch or Be Stretched

Chapter 2 The New Dynamics of Communication

New Communication Dynamic #1: Be Gracefully Assertive

New Communication Dynamic #2: Personalize

New Communication Dynamic #3: State Concisely

New Communication Dynamic #4: Synergize

New Communication Dynamic #5: Dynamize

Chapter 3 Put Your Best Foot Forward: Perfect Phrases to Establish Your New Role

Perfect Phrases to Address Former Peers Who Are Now Employees

Perfect Phrases to Address Friends Who Are Now Employees

Perfect Phrases to Address Team Members Who Wanted the Promotion You Got

Perfect Phrases to Address the Acting Supervisor You Are Replacing

Perfect Phrases to Set the Initial Tone with Employees

Perfect Phrases for Your Initial Individual Meeting

Perfect Phrases to Handle Questions You Can’t Answer

Perfect Phrases to Establish Yourself with Your Manager

Perfect Phrases for Handling Employees Who Try to Take Over

Perfect Phrases to Introduce Hands-On Involvement

Perfect Phrases to Announce Change Gracefully

Perfect Phrases to Handle Resistance to Change

Perfect Phrases to Support Change You Don’t Agree With

Chapter 4 Perfect Phrases to Create a Mission, Vision, and Values-Based Team

Perfect Phrases to Establish Mission

Perfect Phrases to Establish Vision

Perfect Phrases to Establish Values

Perfect Phrases to Empower the Mission, Vision, and Values

Chapter 5 Perfect Phrases to Foster Open Communication

Perfect Phrases to Ensure Employees Keep You in the Loop

Perfect Phrases to Encourage Feedback

Perfect Phrases to Encourage Questions on Policies and Directives

Perfect Phrases to Get a Quiet Employee to Communicate

Perfect Phrases to Encourage Team Members to Communicate Directly and Effectively with Each Other

Perfect Phrases to Encourage Employees to Admit Mistakes

Perfect Phrases to Encourage Employees to Resolve Conflict

Perfect Phrases to Invite Feedback About Your Performance as Manager

Chapter 6 Perfect Phrases to Ace the Interview You Conduct

Perfect Interview Phrases for Gathering Personal Information

Perfect Interview Phrases to Learn Work Styles and Preferences

Perfect Interview Phrases to Learn Work Expectations

Perfect Interview Phrases to Evaluate Interpersonal Skills

Perfect Interview Phrases to Determine Self-Directedness, Personal Motivation, and Creativity

Perfect Interview Phrases to Determine Leadership Qualities

Perfect Interview Phrases to Determine Resourcefulness and Situational Qualifications

Perfect Interview Phrases to Determine Education and Training

Perfect Interview Phrases to Determine Career Goals

Perfect Interview Phrases to Determine Work Standards

Perfect Interview Phrases to Determine Flexibility

Perfect Multipurpose Interview Sentence Stems

Chapter 7 Perfect Phrases for Employee Orientation

Perfect Orientation Phrases to Greet and Welcome

Perfect Orientation Phrases to Introduce the New Employee to the Company

Perfect Orientation Phrases to Reinforce Disciplinary Policies

Perfect Orientation Phrases to Get New Employees Started

Perfect Orientation Phrases to Establish Feedback

Perfect Orientation Phrases to Introduce the New Employee to the Culture

Chapter 8 Perfect Phrases for Netiquette, Social Media, and Other Online Activities

Perfect Phrases to Discuss E-Mail Use

Perfect Phrases to Discuss Texting and Tweeting

Perfect Phrases to Discuss Social Media Policy

Perfect Phrases to Discuss Your Social Media Relationships with Employees

Chapter 9 Perfect Phrases to Address Diversity

Perfect Phrases to Address Diversity During the Interview

Perfect Phrases to Address Diversity with a New Employee

Perfect Phrases to Introduce a Diverse New Employee to the Team

Perfect Phrases to Address Diversity Issues

Chapter 10 Perfect Phrases for Delegation

Perfect Phrases to Encourage Buy-In

Perfect Phrases for Clear Delegation

Perfect Phrases to Ensure Understanding of an Assignment

Perfect Phrases to Elicit Input When You Delegate

Perfect Phrases to Eliminate Reverse Delegation

Perfect Phrases to Refuse an Employee Request

Perfect Phrases to Credential Employees

Perfect Phrases for Follow-Up on Delegated Projects

Chapter 11 Perfect Phrases to Set and Communicate Standards and Goals

Perfect Phrases to Set Job Standards

Perfect Phrases to Gather Input to Identify Job Standards

Perfect Phrases to Confirm Agreement to Job Standards

Perfect Phrases to Reinforce Job Standards

Perfect Phrases to Negotiate Performance Goals

Perfect Phrases to Set Behavioral and Performance Goals

Perfect Phrases to Ensure Agreement to Performance Goals

Chapter 12 Perfect Phrases to Coach Employees

Perfect Phrases for Informal Interaction

Perfect Phrases to Uncover Employee Strengths

Perfect Phrases to Build Employee Strengths

Perfect Phrases for Positive Reinforcement

Perfect Phrases to Uncover and Address Issues and Obstacles

Perfect Phrases to Brainstorm Solutions

Perfect Phrases to Address Personal Issues and Counsel Grieving Employees

Chapter 13 Perfect Phrases to Handle Performance and Behavior Problems

Perfect Phrases for Real-Time Corrective Verbal Feedback

Perfect Phrases to Turn Informal Feedback into Verbal Warnings

Perfect Phrases for Written Warnings and Counseling Sessions

Perfect Phrases to Suspend an Employee

Perfect Phrases to Inform the Team About a Co-Worker on Suspension

Perfect Phrases to Receive a Complaint

Perfect Phrases to Inform an Employee of a Complaint

Perfect Phrases to Investigate a Complaint by Interviewing Witnesses

Chapter 14 Perfect Phrases for Performance Reviews

Perfect Phrases to Announce Performance Reviews and Recommend Employee Preparation

Perfect Phrases to Set Expectations and Create Ease

Perfect Phrases to Review Past Performance

Perfect Phrases to Address Poor Performance During the Performance Review

Perfect Phrases to Set Goals During Interim Meetings or the Performance Review

Perfect Phrases to Create an Improvement Plan

Chapter 15 Perfect Phrases for Ending Employment

Perfect Phrases to Open the Severance-Due-to-Performance Meeting

Perfect Phrases to Explain the Situation of Severance Due to Performance

Perfect Phrases to Open the Severance-Due-to-Cutbacks Meeting

Perfect Phrases to Explain the Situation of Severance Due to Cutbacks

Perfect Phrases to Reaffirm the Employee and Close the Meeting

Perfect Phrases to Answer Common Severance Questions

Perfect Phrases to Tell the Workforce About an Employment Termination

Perfect Phrases for the Exit Interview

Perfect Phrases to Manage Remaining Employees After Layoffs

Chapter 16 Perfect Phrases for Virtual and Face-to-Face Meetings and Announcements

Perfect Phrases to Start a Virtual Meeting

Perfect Phrases to Start Both Virtual and Face-to-Face Meetings

Perfect Phrases to Keep Meetings on Track

Perfect Phrases to Emphasize a Point

Perfect Phrases to Handle Interruptions

Perfect Phrases to Solicit Opinions

Perfect Phrases to Comment on Opinions

Perfect Phrases to Correct Information

Perfect Phrases to Focus Decisions

Chapter 17 Perfect Phrases to Empower the Team

Perfect Phrases to Show Appreciation

Perfect Phrases to Motivate

Perfect Phrases to Empower Audibles and to Create Autonomy

Chapter 18 Perfect Phrases to Communicate Up the Ladder

Perfect Phrases to Stay in Sync with Your Manager

Perfect Phrases to Disagree with Your Manager

Perfect Phrases to Warn Your Manager of Developing Problems

Perfect Phrases to Focus Priorities and Decline a Manager’s Request

Perfect Phrases to Handle a Difficult Manager

Perfect Phrases for Going Above Your Manager’s Head

Perfect Phrases to Bring Ideas to Your Manager

Perfect Phrases to Break Bad News to Your Manager

Perfect Phrases to Support Your Staff When You Report to Your Manager

Chapter 19 Dynamized Management Communication Can Energize Productivity