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CITATION

Max, Douglas and Bacal, Robert. Perfect Phrases for Setting Performance Goals, Second Edition. McGraw-Hill, 2010.

Perfect Phrases for Setting Performance Goals, Second Edition

Authors: Douglas Max and Robert Bacal

Published:  December 2010

eISBN: 9780071759335 0071759336 | ISBN: 9780071745055
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  • Contents
  • Preface to the Second Edition
  • PART ONE. BACKGROUND FOR DEVELOPING AND WRITING PERFORMANCE GOALS
  • Using This Book to Write Better Performance Goals
  • What Are Performance Goals Used For?
  • For the Organization
  • For the Manager
  • For the Employee
  • Where Do Performance Goals Come From?
  • How to Use This Book
  • What’s Next?
  • Setting Performance Goals That Work
  • Specific and Measurable Goals? A Balancing Act
  • The Objectivity Bugaboo—Holy Grail of Goals
  • Where Does That Leave SMART Goals?
  • Parts of a Goal Statement
  • Goals Without Criteria
  • The Goal-Setting Process
  • Ten Tips for Setting Performance Goals
  • Getting the Most from Performance Goals
  • Using the Goals During the Year
  • Using Goals for Evaluation and Appraisal
  • Conclusion
  • PART TWO. PERFECT PHRASES FOR SETTING PERFORMANCE GOALS
  • Descriptive Contents
  • Section One. Performance Goals for Any Position
  • Readiness for Work
  • Conflict Management and Team Contributions
  • Self-Management and Work Habits
  • Work Outputs and Productivity
  • Personal and Skill Development
  • Communication
  • Section Two. Performance Goals for General Management Responsibilities
  • Managing Performance
  • Planning
  • Personnel/Hiring/Retention
  • Leadership and Organizational Climate
  • Productivity/Process Improvement/Organizational Results
  • Communications
  • Section Three. Performance Goals for Specific Industries and Jobs
  • Creative Communication
  • Customer Service and Support—Management
  • Customer Service and Support
  • Financial
  • Food Preparation—Management
  • Food Preparation
  • Food Services—Management
  • Food Services
  • Human Resources and Personnel—Management
  • Human Resources and Personnel
  • Information Technology: Hardware and Operations—Management
  • Information Technology: Hardware and Operations
  • Information Technology: Software—Management
  • Information Technology: Software
  • Internet/Intranet Related
  • Mechanical Repair and Trades
  • Physical Plant Maintenance—Management
  • Physical Plant Maintenance
  • Production/Manufacturing
  • Retail/Merchandising—Management
  • Retail/Merchandising
  • Sales and Business Development—Management
  • Sales and Business Development
  • Security—Management
  • Security
  • Support—Management
  • Support
  • Transit/Transportation
  • Workplace Health and Safety—Management
  • Workplace Health and Safety