Sign in  |  Register
Advanced search
Publication Cover

CITATION

Scannell, Edward and Rickenbacher, Colleen. The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service. US: McGraw-Hill, 2010.

The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service

Authors: Edward Scannell and Colleen Rickenbacher

Published:  July 2010

eISBN: 9780071759458 007175945X | ISBN: 9780071745093
Open eBook
  • Contents
  • Acknowledgments
  • Brain Teaser Guidelines
  • 1 Using Games and Activities in Your Meetings
  • Find Your Partner
  • You Would Never Guess
  • Brain Teaser #1
  • Why Meetings Fail
  • Make Meetings Work
  • Mini-Meeting
  • 2 We're in the People Business!
  • 4 x 4
  • Six Degrees of Separation
  • What If . . . ?
  • Take a Card, Any Card (Part 1)
  • 3 Interpersonal Tool Kit
  • What's in a Name? (Part 1)
  • What's in a Name? (Part 2)
  • Take a Card, Any Card (Part 2)
  • 4 Communication Skills
  • E-Mails for Business
  • Speed Dating: Do You Have a Minute?
  • "Hi, My Name Is . . ."
  • Once Upon a Time . . .
  • Text Messaging Shorthand
  • 5 Motivating Others
  • Little Black Box (Part 1)
  • Motivate One Another
  • Brain Teaser #2
  • 6 Changing Generations
  • Dealing with Different Generations: Do You Remember?
  • Little Black Box (Part 2)
  • Brain Teaser #3
  • 7 "Customer" Service
  • Moments of Truth
  • Something You Like That Represents You
  • Customer Service: No Is Not the Correct Word!
  • 8 Business Etiquette
  • Questions and Answers: Seek and Ye Shall Find
  • The Napkin Game: How Many Uses Are There for a Napkin?
  • The Table Dining Game
  • Business and Dining Etiquette
  • 9 Public Etiquette: Boats, Planes, and Automobiles
  • Public Etiquette: It Takes Only a Second
  • Airlines and Airports: Those Friendly Skies
  • Answer That Phone
  • 10 Leadership Skills
  • Leadership Is . . .
  • Words That Relate to Leadership
  • Brain Teaser #4
  • The Day After Tomorrow
  • 11 Managing Change
  • Psychology of Change
  • When I Was a Kid
  • Those Were the Days
  • 12 Presentation Skills
  • Take Five!
  • Unaccustomed As I Am . . .
  • When is Your Birthday?
  • The All-Star
  • 13 Team Building
  • Sailing the Seven Cs
  • The Price Is Right
  • Brain Teaser #5
  • 14 Creative Problem Solving
  • The Alphabet Game
  • Are You Ready for Some Football?
  • Brain Teaser #6
  • 15 Working with Difficult People
  • Take This Job
  • Connecting to People—Even the Difficult Ones!
  • Brain Teaser #7