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Design for Operational Excellence: A Breakthrough Strategy for Business Growth
CITATION
Duggan, Kevin J.
.
Design for Operational Excellence: A Breakthrough Strategy for Business Growth
.
US
: McGraw-Hill, 2011.
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Design for Operational Excellence: A Breakthrough Strategy for Business Growth
Authors:
Kevin J. Duggan
Published:
August 2011
eISBN:
9780071768566 0071768564
|
ISBN:
9780071768245
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Book Description
Table of Contents
Contents
Foreword
Acknowledgments
Introduction: The Return on Your Investment
Part I: Destination: Creating Operational Excellence
Chapter 1: The Engine of the Business
Chapter 2: The Myth of Improvement
Chapter 3: The Leapfrog
Chapter 4: Defining Operational Excellence
Chapter 5: Creating the Road Map to Operational Excellence
Part II: Nine Tough Questions on Continuous Improvement
Chapter 6: Preparing People to Jump
Chapter 7: The First Question: Why Do We Do Continuous Improvement?
Chapter 8: The Second Question: What Is the Best Way to Improve?
Chapter 9: The Third Question: How Do We Know Where to Improve?
Chapter 10: The Fourth Question: Why Do We Strive to Create Flow?
Chapter 11: The Fifth Question: What Causes the Death of Flow?
Chapter 12: The Sixth Question: What Would the Shop Floor Look Like if We Did Everything Right?
Chapter 13: The Seventh Question: What Would the Office Look Like if We Did Everything Right?
Chapter 14: The Eighth Question: What Would the Supply Chain Look Like if We Did Everything Right?
Chapter 15: The Final Question: Where Will Our Continuous Improvement Journey Take Us?
Part III: The Eight Principles of Operational Excellence
Chapter 16: The New Operations “Engine Design” for Operational Excellence
Chapter 17: The First Principle: Design Lean Value Streams
Chapter 18: The Second Principle: Make Lean Value Streams Flow
Chapter 19: The Third Principle: Make Flow Visual
Chapter 20: The Fourth Principle: Create Standard Work for Flow
Chapter 21: The Fifth Principle: Make Abnormal Flow Visual
Chapter 22: The Sixth Principle: Create Standard Work for Abnormal Flow
Chapter 23: The Seventh Principle: Have Employees in the Flow Improve the Flow
Chapter 24: The Eighth Principle: Perform Offense Activities
Part IV: Extended Case Studies
Introduction to Case Studies
Chapter 25: Parker Hannifin Corporation
Chapter 26: IDEX Corporation
Chapter 27: Hypertherm
Conclusion: Our Blueprint for Growth
Notes
Index
