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CITATION

Gee, Val and Gee, Sarah. Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success. US: McGraw-Hill, 2011.

Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success

Authors: Val Gee and Sarah Gee

Published:  May 2011

eISBN: 9780071768610 0071768610 | ISBN: 9780071768214
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  • Contents
  • Acknowledgments
  • Introduction
  • Activity 1. “Yes, and”
  • Activity 2. Listen to Understand, Not to Respond
  • Activity 3. Suspend Judgments
  • Activity 4. Be in the Moment
  • Activity 5. Loosen Up
  • Activity 6. Thank You
  • Activity 7. Gratitude
  • Activity 8. Buzzwords, Acronyms, and Jargon
  • Activity 9. The Interrupter
  • Activity 10. Offering Support
  • Activity 11. Acceptance
  • Activity 12. You Should, You Could, You Would
  • Activity 13. Me, Me, Me Syndrome
  • Activity 14. To the Point
  • Activity 15. Word Choice
  • Activity 16. Paraphrase
  • Activity 17. Empathy
  • Activity 18. Observe
  • Activity 19. Building Rapport
  • Activity 20. Listen Up … Listen!
  • Activity 21. Nonverbal Communication
  • Activity 22. Listen to Learn
  • Activity 23. Trust
  • Activity 24. Let Go
  • Activity 25. Team Confidence
  • Activity 26. Advance Jointly
  • Activity 27. Support
  • Activity 28. Problem Solving
  • Activity 29. Collaboration
  • Activity 30. Adapting to Ambiguous Information
  • Activity 31. Managing Change
  • Activity 32. Flexibility
  • Activity 33. 100 Percent Commitment
  • Activity 34. Concentration
  • Activity 35. The Right Attitude
  • Activity 36. Conflict Resolution
  • Activity 37. Feedback
  • Activity 38. Be Specific
  • Activity 39. Leadership
  • Activity 40. Motivation
  • Activity 41. Delegation
  • Activity 42. Create Your Environment
  • Activity 43. Out of the Box
  • Activity 44. Maintain Focus
  • Activity 45. You Are Creative
  • Activity 46. Generate New Ideas
  • Activity 47. Critical Thinking
  • Activity 48. Creative Inspiration
  • Activity 49. Share Your Story
  • Activity 50. Present without Scripting
  • Activity 51. The Power of Questions
  • Activity 52. Negotiation Skills
  • Activity 53. Persuade
  • Activity 54. Customer Service
  • Activity 55. Think on Your Feet
  • Activity 56. Drop Inhibitions
  • Activity 57. Self-Awareness: Identify Emotions
  • Activity 58. Identify Triggers
  • Activity 59. Identify Reactions
  • Activity 60. Emotional Self-Control
  • Activity 61. Adaptability
  • Activity 62. Achievement
  • Activity 63. Positive Outlook
  • Activity 64. Empathy and Organizational Awareness
  • Activity 65. Influence
  • Activity 66. Coaching and Conflict Management
  • Activity 67. Inspirational Leadership and Teamwork
  • Activity 68. Effective Meetings
  • Activity 69. Prioritizing
  • Activity 70. The Power of No
  • Activity 71. Diversity
  • Activity 72. Ethics
  • Activity 73. The Interviewing Process
  • Activity 74. Harassment
  • Activity 75. Maintain the Improv Culture
  • Index