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CITATION

Harrington, H. James. Streamlined Process Improvement. US: McGraw-Hill, 2011.

Streamlined Process Improvement

Authors: H. James Harrington

Published:  July 2011

eISBN: 9780071770965 0071770968 | ISBN: 9780071768634
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  • Contents
  • Acknowledgments
  • 1 Introduction to Streamlined Process Improvement (SPI)
  • Introduction
  • Streamlining Fundamentals
  • Technology Warning
  • Employment Security
  • 2 What Is Streamlined Process Improvement?
  • Introduction
  • What Are Business Processes?
  • Why Use SPI?
  • How Management Has Been Misled
  • Breakthrough versus Continuous Improvement
  • What SPI Is Not
  • Why Improve Your Business Processes?
  • How to Improve Your Business Processes
  • Phase I: Planning for Improvement
  • Phase II: Analyzing the Process
  • Phase III: Streamlining the Process
  • Phase IV: Implementing the New Process
  • Phase V: Continuous Improvement
  • Summary
  • 3 Phase I: Planning for Improvement
  • Introduction
  • Planning Phase
  • Activity 1: Define Critical Business Processes
  • Activity 2: Select Process Owners
  • Activity 3: Define Preliminary Boundaries
  • Activity 4: Form and Train the PIT
  • Activity 5: Box in the Process
  • Activity 6: Establish Measurements and Goals
  • Activity 7: Develop Project and Change Management Plans
  • Activity 8: Conduct Phase I Tollgate
  • Summary
  • 4 Phase II: Analyzing the Process
  • Introduction
  • Analyze Phase
  • Activity 1: Flowchart the Process
  • Activity 2: Conduct a Benchmark Study
  • Activity 3: Conduct a Process Walk-Through
  • Activity 4: Perform a Process Cost, Cycle Time, and Output Analysis
  • Activity 5: Prepare the Simulation Model
  • Activity 6: Implement Quick Fixes
  • Activity 7: Develop a Current Culture Model
  • Activity 8: Conduct Phase II Tollgate
  • Summary
  • 5 Phase III: Streamlining the Process
  • Introduction
  • Streamlining Phase
  • Activity 1: Apply Streamlining Approaches
  • Activity 2: Conduct a Benchmarking Study
  • Activity 3: Prepare an Improvement, Cost, and Risk Analysis
  • Activity 4: Select a Preferred Process
  • Activity 5: Prepare a Preliminary Implementation Plan
  • Activity 6: Conduct Phase III Tollgate
  • Summary
  • 6 Phase IV: Implementing the New Process and Phase V: Continuous Improvement
  • Introduction
  • Phase IV: Implementing the New Process
  • Activity 1: Prepare the Final Implementation Plan
  • Activity 2: Install the New Process
  • Activity 3: Install In-Process Measurement Systems
  • Activity 4: Install Feedback Data Systems
  • Activity 5: Transfer the Project
  • Activity 6: Conduct Phase IV Tollgate
  • Phase V: Continuous Improvement
  • Activity 1: Maintain the Gains
  • Activity 2: Implement Area Activity Analysis
  • Activity 3: Qualify the Process
  • Does SPI Work?
  • Summary
  • Appendix A: Typical Business Processes Where SPI Can Be Applied
  • Appendix B: Process Walk-Through Questionnaire
  • Appendix C: Some Process Simulation Tool Suppliers
  • Appendix D: Definitions
  • Appendix E: Other Simulation Symbols
  • Appendix F: Typical Government Processes
  • Appendix G: Nonmanufacturing Typical Processes Measurements
  • Appendix H: HU Diagrams
  • References
  • Bibliography
  • Index