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CITATION

Grebey, James F.. Operations Due Diligence: An M&A Guide for Investors and Business. US: McGraw-Hill, 2011.

Operations Due Diligence: An M&A Guide for Investors and Business

Authors: James F. Grebey

Published:  September 2011

eISBN: 9780071778510 0071778519 | ISBN: 9780071777612
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  • Contents
  • Preface
  • Acknowledgments
  • Part One: Planning Your Assessment
  • Chapter 1 Due Diligence
  • What Is Due Diligence?
  • Self-Assessment as a Management Tool
  • How Do You Score the Assessment Questions?
  • The BS Quotient
  • Chapter 2 The Due Diligence Process
  • Planning for Discovery
  • Nondisclosure Agreements
  • On-Site Assessments
  • Virtual Deal Rooms
  • Assessment Reports
  • Chapter 3 Infrastructure Assessment Areas
  • Operations Infrastructure Areas
  • Operations Transaction Points
  • Part Two: Exploring In Depth
  • Chapter 4 Assessment of the Customer Satisfaction Infrastructure
  • Customer Satisfaction as a Competitive Discriminator
  • Customer Satisfaction Metrics
  • Human Factors Engineering
  • Product Specifications
  • Evolutionary Development
  • Product Testing
  • Product Support
  • Product Training
  • Summary of the Customer Satisfaction Infrastructure Questions
  • Chapter 5 Assessment of the Production Infrastructure
  • Product Development and Production
  • Product Life Cycle
  • Product Development and Production Risks
  • Third-Party Products
  • Summary of the Production Infrastructure Questions
  • Chapter 6 Assessment of the Information Management Infrastructure
  • Information Management System Design
  • Information Security
  • Information Management Network Usage Policy
  • Baseline Control
  • Software Tool Licenses
  • Development and Production Tools
  • Disaster Recovery and Business Continuity
  • Communications Systems
  • Summary of the Information Management Infrastructure Questions
  • Chapter 7 Assessment of the Sales and Marketing Infrastructure
  • Marketing
  • Market Awareness
  • Contact Management System
  • Market Analysis
  • Strategic Planning
  • Product Management
  • Sales
  • Summary of the Sales and Marketing Infrastructure Questions
  • Chapter 8 Assessment of the Organizational Infrastructure
  • Command and Control Structure
  • Corporate Culture
  • Virtual Environments
  • Ethics
  • Physical Safety and Security
  • Summary of the Organizational Infrastructure Questions
  • Chapter 9 Assessment of the Personnel Infrastructure
  • Employee Benefits
  • Employee Compensation
  • The Business-Employee Relationship
  • Fair Employment Practices
  • Hiring, Firing, and Everything in Between
  • Employee Value and Quality
  • Job Placement
  • The Hero Employee
  • Employee Motivation
  • Employee Stability
  • Employee Training
  • Summary of the Personnel Infrastructure Questions
  • Chapter 10 Assessment of the Financial Infrastructure
  • Financial Authority and Responsibility
  • Operations Linkages to the P&L, Balance Sheet, and Cash Flow Reports
  • Program or Project Management
  • Operations Reviews
  • Labor Rate Calculations
  • Product Warrantees and Guarantees
  • Prescheduled Growth
  • Employee Ownership and Options
  • Banking
  • Summary of the Financial Infrastructure Questions
  • Chapter 11 Assessment of the Legal Infrastructure
  • Contracts, Agreements, and Other Binding Documents
  • Legal Signature Authority
  • Government Contracts
  • Compliance
  • Intellectual Property
  • Insurance
  • Document Retention Policy
  • Privacy Protection
  • Summary of the Legal Infrastructure Questions
  • Chapter 12 Assessment of the Institutionalized Processes
  • Summary of the Institutionalized Processes Questions
  • Appendix: Review Documents To Be Collected
  • Index