Dealing with People You Can't Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst

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Dealing with People You Can't Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst

Dealing with People You Can't Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst

Authors: Rick Brinkman and Rick Kirschner

Published: May 2012

eISBN: 9780071785730 0071785736 | ISBN: 9780071785723

Acknowledgments

Introduction

PART 1 Getting to Know the People You Can’t Stand

1 The 10 (+3) Most Unwanted List

2 The Lens of Understanding

3 The Road to Hell Is Paved with Good Intentions

PART 2 Surviving Through Skillful Communication

4 From Conflict to Cooperation

5 Listen to Understand

6 Reach a Deeper Understanding

7 Speak to Be Understood

8 Get What You Project and Expect

9 How to Change Your Attitude

PART 3 Bringing Out the Best in People at Their Worst

10 The Tank

11 The Sniper

12 The Know-It-All

13 The Think-They-Know-It-All

14 The Grenade

15 The Yes Person

16 The Maybe Person

17 The Nothing Person

18 The Whiner

19 The No Person

20 The Judge

21 The Meddler

22 The Martyr

23 What If People Can’t Stand You?

PART 4 Communication in a Digital Age

24 Communication and the Challenge of Technology

25 The Eight Ounces of Prevention in Phone Communication

26 The Eight Ounces of Prevention in E-mail Communication

Afterword: How to Take the Big Step of Applying the Little Steps in This Book

About the Authors

An Invitation from the Authors