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CITATION

Hayashi, Shawn Kent. Conversations that Get Results and Inspire Collaboration: Engage Your Team, Your Peers, and Your Manager to Take Action. US: McGraw-Hill, 2013.

Conversations that Get Results and Inspire Collaboration: Engage Your Team, Your Peers, and Your Manager to Take Action

Authors: Shawn Kent Hayashi

Published:  March 2013

eISBN: 9780071805940 007180594X | ISBN: 9780071805933
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  • Cover
  • About the Author
  • Title Page
  • Copyright Page
  • Contents
  • Acknowledgments
  • Preface
  • Part 1 The Foundation for Successful Collaboration
  • Chapter 1 Knowing What You Want to Create
  • Engage Your Team, Your Peers, and Your Manager to Take Action
  • Knowing What You Want to Create Application Exercise
  • Chapter 2 People Reading: Preferred Communication Styles
  • Preferred Communication Styles
  • Dominant Style Communication Patterns
  • Influence Style Communication Patterns
  • Steady Style Communication Patterns
  • Compliant-to-Standards Style Communication Patterns
  • What Is the Right Style?
  • Tamara’s Story
  • What to Do with Discussion Styles
  • How People Learn Based on Communication Styles
  • Predictable Patterns That Sabotage Effective Collaboration
  • How You Can Benefit from Feedback
  • Sophia’s 360 Survey
  • Bob’s 360 Survey
  • People Reading: Preferred Communication Styles Application Exercise
  • Chapter 3 People Reading: Motivators
  • Theoretical
  • Utilitarian
  • Social
  • Aesthetic
  • Traditional
  • Individualistic
  • Your Motivators and Your Organization’s Motivators—Do You Have Alignment?
  • People Reading: Motivators Application Exercise
  • Chapter 4 People Reading: Emotional Intelligence
  • Self-Awareness
  • Self-Regulation
  • Motivation
  • Empathy
  • Social Skills
  • People Reading: Emotional Intelligence Application Exercise
  • Chapter 5 Tying Together People Reading
  • Anya’s Story
  • Jacqueline and Ben’s Story
  • In Action: Teresa Bryce Bazemore
  • Tying People Reading Together Application Exercises
  • Part 2 The Building Blocks for Successful Collaborations that Get Results
  • Chapter 6 Deep Listening
  • What We Hear and What We Don’t Hear: Learning to Listen
  • When Listening Is the Solution
  • Listening to Yourself
  • Are You Committed to Being a Great Listener?
  • Your Beliefs Affect Your Listening
  • Listening to Another Person
  • Listening to a Team
  • Stuart’s Story
  • The Team Member, Peer, or Boss Who Never Listens!
  • When Others Are Trying to Get You to Listen
  • In Action: Adam Berman
  • Listening Application Exercise
  • Chapter 7 Relationship and Group Dynamics That Affect Collaboration
  • Partnership and Enmeshment
  • Decision-Making Power and Control
  • Teresa’s Group Decision-Making Story
  • Overfunctioning and Underfunctioning
  • Changing Patterns
  • Levels of Maturity
  • Emergent Leader Roles
  • Stages of Team Development
  • Kristy Tan Neckowicz’s Story: Schedule Chicken
  • Group Dynamics Application Exercise
  • Chapter 8 Storytelling
  • Spot the Plot
  • Jenny’s Story
  • Collin’s Story
  • Paul’s Story
  • Storytelling Application Exercise
  • Chapter 9 When Conflict Stops Progress: Creating More Effective Conversations That Lead to Resolution
  • What Causes Conflicts?
  • Continuing Tamara’s Story
  • Blending Your Style
  • Continuing Jacqueline’s Story
  • Conflict Management Is a Business Issue
  • Maximizing Learning Across Networks
  • Conversations for Breakdown: Acknowledging That It’s Not Going the Way We Wanted
  • Conversations for Conflict Resolution
  • Common Mistakes in Resolving Conflict
  • Conversations to Withdraw and Disengage: When It’s Just Not Working
  • In Action: Jane Dolente
  • Conflict Resolution Application Exercise
  • Chapter 10 Relationship Building
  • Building Your Collaboration and Networking Map
  • Jose’s Story
  • Creating Your Map
  • In Action: Karen Schannen
  • Whom Do You Want to Know?
  • Create Your Own Mastermind Team
  • Building Relationships Application Exercise
  • Chapter 11 Having the Necessary Conversations and Getting the Collaboration You Want to Make Positive Changes: Tying It All Together
  • Final Application Exercise
  • Appendix: The Twelve Conversations and How to Use Them to Collaborate
  • Book Discussion Guide
  • Index