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CITATION

McKain, Scott. 7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience. New York: McGraw-Hill Education, 2014.

7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience

Authors: Scott McKain

Published:  July 2014 Pages: 176

eISBN: 9780071822213 | ISBN: 9780071822152
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  • Cover
  • Title Page
  • Copyright Page
  • Contents
  • Introduction
  • Chapter 1 My Ride With Taxi Terry
  • Chapter 2 The First Tenet: Set High Expectations and Then Exceed Them
  • Chapter 3 The Second Tenet: Delivering What Helps the Customer Helps You
  • Chapter 4 The Third Tenet: Customers Are People, So Personalize Their Experience
  • Chapter 5 The Fourth Tenet: Think Logically and Then Act Creatively and Consistently
  • Chapter 6 The Fifth Tenet: Make Your Customer the Star of the Show
  • Chapter 7 The Sixth Tenet: Help Your Customers Come Back for More
  • Chapter 8 The Seventh Tenet: Creating Joy for Your Customer Will Make Your Work—and Life—More Joyful
  • Chapter 9 I’m Not Done Yet
  • Notes
  • Index