CITATION

Richardson, Linda. Changing the Sales Conversation: Connect, Collaborate, and Close. US: McGraw-Hill, 2013.

Changing the Sales Conversation: Connect, Collaborate, and Close

Published:  December 2013

eISBN: 9780071824958 0071824952 | ISBN: 9780071823654
  • Cover
  • Title Page
  • Copyright Page
  • Contents
  • Foreword
  • Acknowledgments
  • 1. Introduction
  • 2. Futuring: Meta-Preparation
  • 3. Heat-Mapping: Anticipating Client Needs
  • 4. Value-Tracking: Shaping Solutions
  • 5. Phasing: Controlling the Process
  • 6. Linking: Connecting Emotionally
  • Opening into the Future
  • Appendix
  • Index