Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)

Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler and David Maxfield

Published: May 2013

eISBN: 9780071830591 0071830596 | ISBN: 9780071829311

Cover

About the Authors

Title Page

Copyright Page

Contents

Foreword

Preface

Acknowledgments

Introduction: What Is Crucial Accountability? And Who Cares?

Part One: Work on Me First: What to Do Before an Accountability Conversation

Chapter 1: Choose What and If: How to Know What Conversation to Hold and If You Should Hold It

Chapter 2: Master My Stories: How to Get Your Head Right Before Opening Your Mouth

Part Two: Create Safety: What to Do During an Accountability Conversation

Chapter 3: Describe the Gap: How to Start an Accountability Conversation

Chapter 4: Make It Motivating: How to Help Others Want to Take Action

Chapter 5: Make It Easy: How to Make Keeping Commitments (Almost) Painless

Chapter 6: Stay Focused and Flexible: What to Do When Others Get Sidetracked, Scream, or Sulk

Part Three: Move to Action: What to Do After an Accountability Conversation

Chapter 7: Agree on a Plan and Follow Up: How to Gain Commitment and Move to Action

Chapter 8: Put It All Together: How to Solve Big, Sticky, Complicated Problems

Chapter 9: The 12 “Yeah-Buts”: How to Deal with the Truly Tough

Appendix A: Where Do You Stand?: A Self-Assessment for Measuring Your Accountability Conversation Skills

Appendix B: Six-Source Diagnostic Questions: The Six-Source Model

Appendix C: When Things Go Right

Appendix D: Discussion Questions for Reading Groups

Notes

Index